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What is ExpressConnect?

Boost your operational efficiency and enhance support services with ExpressConnect, a comprehensive solution designed for optimal maintenance of data centers. Our service is equipped with proactive failure detection capabilities that minimize downtime through advanced hardware monitoring of your servers, storage, and network infrastructures. Say goodbye to the complications of service calls, as our automated support system generates tickets based on real-time alerts, providing continuous coverage day and night. Each ticket is accompanied by fault diagnosis and insightful service information, keeping you consistently informed about your systems' health. With secure, agentless, and email-based functionalities, handling your service tickets is a simple task that can be performed from virtually anywhere at any time. You can conveniently upload relevant technical documents and communicate notes to foster direct collaboration with your engineers. Stay informed about your service tickets’ statuses in real-time and access historical data organized by agreement, location, or date for thorough analysis. Furthermore, ticket placement can be effortlessly integrated into your existing ITSM framework. Utilizing the support data provided, you can enhance your infrastructure project forecasts and fine-tune your maintenance coverage as needed. This comprehensive strategy not only simplifies your operations but also empowers you to adopt a proactive approach to managing your data center effectively, ensuring readiness for any potential challenges that may arise.

What is Cisco Prime Network?

Cisco Prime Network provides a cost-effective solution for the operation, management, and administration of network devices while addressing network faults. This comprehensive platform allows service providers to optimize their management workflows and deliver services at a carrier-class standard. It supports not only physical network elements but also the computational and virtual frameworks found within data centers. By automating processes like network discovery, configuration, and change management, it significantly boosts operational efficiency. Additionally, the platform enhances customer satisfaction through proactive service assurance, utilizing techniques such as post-event fault management and trend analysis. Integration costs are reduced thanks to its pre-integration with the Cisco Prime Carrier Management suite and its ability to work with third-party applications via northbound interfaces. Users enjoy extensive visibility into both physical and virtual network topologies, alongside robust inventory management capabilities. The graphical user interface facilitates device configuration using prebuilt and downloadable scripts, creating a user-friendly experience. Furthermore, the platform provides real-time notifications regarding network events, statuses, and configuration changes, ensuring users stay well-informed about their network environments. Overall, Cisco Prime Network empowers organizations to maintain seamless operations while minimizing potential disruptions.

Media

Media

Integrations Supported

Accenture Cloud Retail Execution
Amazon Web Services (AWS)
Apple Business Chat
Archie
Axonius
Cisco Edge Intelligence
Cynerio
Datadog
Dell EMC Avamar
Deloitte Cascade Suite
EZReservation.net
Equinix
Eviden MDR Service
HCL Accelerate
HPE OneView
NVIDIA Virtual PC
Splunk Cloud Platform
WhatsUp Gold
Zenoss

Integrations Supported

Accenture Cloud Retail Execution
Amazon Web Services (AWS)
Apple Business Chat
Archie
Axonius
Cisco Edge Intelligence
Cynerio
Datadog
Dell EMC Avamar
Deloitte Cascade Suite
EZReservation.net
Equinix
Eviden MDR Service
HCL Accelerate
HPE OneView
NVIDIA Virtual PC
Splunk Cloud Platform
WhatsUp Gold
Zenoss

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Service Express

Date Founded

1993

Company Location

United States

Company Website

serviceexpress.com/expressconnect/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/cloud-systems-management/prime-network/index.html

Categories and Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Categories and Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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