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What is ExpressConnect?

Boost your operational efficiency and enhance support services with ExpressConnect, a comprehensive solution designed for optimal maintenance of data centers. Our service is equipped with proactive failure detection capabilities that minimize downtime through advanced hardware monitoring of your servers, storage, and network infrastructures. Say goodbye to the complications of service calls, as our automated support system generates tickets based on real-time alerts, providing continuous coverage day and night. Each ticket is accompanied by fault diagnosis and insightful service information, keeping you consistently informed about your systems' health. With secure, agentless, and email-based functionalities, handling your service tickets is a simple task that can be performed from virtually anywhere at any time. You can conveniently upload relevant technical documents and communicate notes to foster direct collaboration with your engineers. Stay informed about your service tickets’ statuses in real-time and access historical data organized by agreement, location, or date for thorough analysis. Furthermore, ticket placement can be effortlessly integrated into your existing ITSM framework. Utilizing the support data provided, you can enhance your infrastructure project forecasts and fine-tune your maintenance coverage as needed. This comprehensive strategy not only simplifies your operations but also empowers you to adopt a proactive approach to managing your data center effectively, ensuring readiness for any potential challenges that may arise.

What is Equinix?

At Equinix, we recognize that having a robust digital infrastructure is essential for gaining a competitive advantage in today's market. For leaders in the digital realm, a centralized hub for consolidating and interconnecting crucial infrastructure is not just beneficial but vital for achieving their objectives. As the world's leading provider of digital infrastructure, our dependable platform supports this essential integration seamlessly. Many organizations encounter obstacles due to fragmented and complex systems that span both private and public sectors, prompting them to search for a cohesive solution that simplifies and harmonizes their operations. We offer a comprehensive global platform that serves as a foundation for your success, allowing you to position your infrastructure precisely where it is needed most while ensuring connectivity to all critical resources. By leveraging agility, speed, and confidence, you can effectively seize opportunities as they arise. Furthermore, our platform enables you to forge immediate physical and virtual connections to a dynamic global ecosystem with over 10,000 customers, all of whom are quickly forming new partnerships that outpace the combined efforts of the next ten competitors. This interconnected strategy not only fosters growth but also equips businesses to excel in an ever-evolving digital landscape, ensuring they remain ahead of the competition. As a result, organizations can adapt and thrive amidst the rapid advancements in technology and shifting market demands.

Media

Media

Integrations Supported

AlmaLinux
Axonius
Cisco Prime Network
Cloud Gateway
Crossplane
F5 BIG-IQ Centralized Management
Flatcar Container Linux
GlobalDots
HPE OneView
Heficed
IBM Cloud Direct Link
IC Markets
KubeVirt
Qarbon LATTICE
Rising Cloud
Seaplane
TMGM
WhatsUp Gold
Zabbix
Zenoss

Integrations Supported

AlmaLinux
Axonius
Cisco Prime Network
Cloud Gateway
Crossplane
F5 BIG-IQ Centralized Management
Flatcar Container Linux
GlobalDots
HPE OneView
Heficed
IBM Cloud Direct Link
IC Markets
KubeVirt
Qarbon LATTICE
Rising Cloud
Seaplane
TMGM
WhatsUp Gold
Zabbix
Zenoss

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Service Express

Date Founded

1993

Company Location

United States

Company Website

serviceexpress.com/expressconnect/

Company Facts

Organization Name

Equinix

Date Founded

1998

Company Location

United States

Company Website

www.equinix.com

Categories and Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Enterprise Architecture

Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control

Infrastructure-as-a-Service (IaaS)

Analytics / Reporting
Configuration Management
Data Migration
Data Security
Load Balancing
Log Access
Network Monitoring
Performance Monitoring
SLA Monitoring

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