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What is Face For Business?

We go beyond the typical call answering service, fully recognizing that every business possesses unique requirements that demand customized solutions. To kick off our partnership, we engage in a detailed analysis of your specific needs, which sets the stage for us to deliver optimal support. By focusing on your objectives, we align our offerings in a way that bolsters your operational efficiency. From managing messages and routing calls to the right contacts to developing bespoke scripts that work in harmony with your existing team, we aim to provide holistic assistance. Furthermore, we take care of diary management and appointment scheduling, which helps simplify your daily operations. Our intuitive app allows for immediate access to your messages, ensuring you remain in touch at all times. Acknowledging that busy staff may miss calls, we employ skilled PAs who handle inquiries gracefully, thus enhancing the customer experience significantly. Ultimately, our commitment lies in being an essential part of your team, prepared to evolve alongside your business. We believe that together, we can foster growth and success in a dynamic marketplace.

What is Alert Communications?

Our dedicated bilingual call answering service is available 24/7 throughout the entire year and offers a variety of services including message taking, call forwarding, customer support, and appointment scheduling. Tailored specifically for law firms, this service allows you to screen potential clients based on your requirements and evaluate their suitability for your services, or refer them to other resources when needed. The legal intake specialists from our answering service oversee leads from the initial contact to the e-signature phase, seamlessly integrating with your existing CRM or case management system. By transforming website visitors into active cases, our service ensures consistent communication with clients, no matter where they are located. We also equip you with the necessary tools to manage and capture a significant influx of leads from television, radio, and online marketing campaigns, utilizing our advanced solutions and proven methodologies. Our live answering service, manned by skilled intake specialists well-versed in the legal field, guarantees quick responses to all incoming and outgoing leads for your law practice, boosting overall efficiency and client satisfaction. With our all-encompassing service, you can concentrate on what truly matters: practicing law and effectively meeting the needs of your clients, while we handle the complexities of lead management for you. This partnership not only enhances your operational workflow but also positions your firm for greater success in a competitive market.

Media

Media

Integrations Supported

Assembly Neos
CASEpeer
Captorra
Clio
Filevine
GrowPath
Law Ruler
Lead Docket
Litify
Salesforce
SmartAdvocate
Zapier

Integrations Supported

Assembly Neos
CASEpeer
Captorra
Clio
Filevine
GrowPath
Law Ruler
Lead Docket
Litify
Salesforce
SmartAdvocate
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Face For Business

Company Location

United Kingdom

Company Website

ffb.co.uk

Company Facts

Organization Name

Alert Communications

Date Founded

1965

Company Location

United States

Company Website

www.alertcommunications.com

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