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Customer Alliance

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What is Feed It Back?

Regardless of how you interpret success, it's crucial to set your primary performance indicators in Feed it Back, which will aggregate the required data to assess customer opinions about your business. The dashboard offers an in-depth look at your performance, enabling you to evaluate metrics across different regions and venues with precision. This analysis helps you understand what elements customers value most while also identifying opportunities for improvement, ensuring their ongoing support and recommendations to others. Our team of specialists will collaborate closely with you, spotting trends and ensuring that even the smallest details are not missed, while providing insights that can enhance your brand's standing. You can collect customer feedback using sophisticated, customizable surveys that are user-friendly and efficient, which optimizes response rates and reduces the likelihood of drop-offs. Moreover, leveraging online reviews is crucial for fine-tuning your operations. By actively engaging with these reviews, you not only boost your brand's presence online but also show customers that their input is valued and acted upon. This proactive approach can significantly enhance customer loyalty and cultivate a vibrant community around your business. It's important to remember that every piece of feedback contributes to a richer understanding of your customer base, ultimately guiding your strategic decisions.

What is Customer Alliance?

Established in Berlin in 2009, Customer Alliance has since partnered with numerous chain and independent hotels globally, supported by a dedicated team of over 90 staff members. Their collaboration focuses on enhancing online reputations and boosting revenue for these establishments. One of their standout solutions enables hotels to gather, share, analyze, and report guest reviews from various online platforms. By utilizing this tool, hotels gain valuable insights into their operational performance. Consequently, this understanding helps them to cater more effectively to their guests' needs, ultimately leading to increased financial success. The impact of Customer Alliance's offerings is profound, as they empower hotels to thrive in a competitive market.