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What is Feedify?
Connect with your customers on a personal level through tailored, targeted, and outcome-oriented tools all integrated within a single cloud-based platform that facilitates seamless communication. This advanced platform empowers you to engage customers based on their specific behaviors by utilizing powerful engagement features. You will have the ability to access live analytics and create reports that allow for immediate action implementation. Our cutting-edge Feed Forward System collects feedback from diverse sources, providing you with a deep understanding of customer preferences. Unlike numerous competitors, we provide all necessary tools without hidden fees, enabling you to unlock the full benefits of customer engagement with every package. In today’s saturated online marketplace, sustaining customer engagement is vital, but how can you do it effectively? What strategies can ensure that your brand, product, or service stays top of mind for users? Moreover, what approach is best for keeping users updated with the latest information? Addressing these important questions, we are ready to assist you. Our proficiency in crafting compelling messaging strategies will undoubtedly resonate with your audience and create a memorable impact. Additionally, by leveraging our innovative tools, you have the opportunity to transform your customer interactions and foster loyalty like never before. This is not just about engagement; it’s about creating meaningful connections that drive long-term success.
What is Eudata Customer Engagement?
We are excited to unveil an all-encompassing agent cockpit that boasts advanced voice capabilities, omnichannel solutions, and in-depth customer profiles. The platform's seamless integration is made possible through user-friendly plug-ins that cater to both customized and legacy CRM systems, as well as a variety of productivity applications. To further enhance user experience, an always-on agent BOT is on standby to guide individuals through processes and help them leverage the necessary tools effectively. Central to this platform is a comprehensive database that meticulously monitors each stage of the customer journey, offering detailed profiles and cross-channel histories that agents and supervisors can access in real time. Moreover, the inclusion of a powerful reporting tool allows for in-depth analysis of all key performance indicators relevant to your operations. The AI-driven chatBOT commands full control over automated conversational processes across multiple channels, ensuring smooth interactions. With millions of users engaging with the platform each month, it significantly improves both customer interactions and agent efficiency. Additionally, by incorporating WhatsApp support, your sales and customer service initiatives become more streamlined, enabling countless individuals to connect via web and mobile devices. This interconnected strategy not only heightens operational efficiency but also significantly enhances the overall experience for customers and agents alike, creating a more cohesive and satisfying interaction environment. As a result, organizations can expect to see improvements in both customer satisfaction and agent productivity.
Integrations Supported
Euronovate
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Feedify
Date Founded
2017
Company Location
United States
Company Website
feedify.net
Company Facts
Organization Name
Eudata
Company Location
Italy
Company Website
eudata.com/conversational-customer-service/
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Push Notifications
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content