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What is Salesforce Field Service Lightning ?

Field Service Lightning, a creation of Salesforce, is an efficient onsite support platform specifically designed for businesses in the field service industry. Acknowledged as a Challenger in the 2017 Gartner Magic Quadrant for Field Service Management, this tool enables field service companies to accelerate call resolution, automate appointment scheduling, and acquire real-time insights into their operations. Additionally, the platform provides a wide range of features tailored to meet the requirements of mobile employees, dispatchers, and management teams, significantly boosting overall productivity and efficiency. Its robust capabilities allow organizations to swiftly respond to evolving demands and enhance the quality of service they provide. Consequently, businesses that leverage this solution are often better positioned to stay competitive in a fast-paced market.

What is elogbooks?

Elogbooks seamlessly combines CAFM and service desk capabilities, delivering a thorough understanding of your supply chain while ensuring adherence to standards and excellence in service provision. This innovative system enables you to stay informed about site activities without needing to step away from your desk. It includes online audit trails for every task detail, facilitates monitoring of supplier performance metrics, and produces high-level exception reports right upon login. With instant access to real-time data at your fingertips, the platform boasts intuitive supplier performance indicators that aid in boosting efficiency and identifying areas needing improvement. Beyond our CAFM and service desk solutions, we offer a variety of complementary products that can operate both in unison and independently, giving clients the ability to create smart and sustainable estates. By leveraging Elogbooks, organizations can enhance energy efficiency, elevate occupant satisfaction through improved wellness and service quality, and realize greater value across their properties. Our solutions are crafted not only to streamline operations but also to contribute to a sustainable future for all users, ultimately leading to a more responsible approach to facility management.

Media

Media

Integrations Supported

Augmentir
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Customer 360
Salesforce Service Cloud
VSight Workflow

Integrations Supported

Augmentir
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Customer 360
Salesforce Service Cloud
VSight Workflow

API Availability

Has API

API Availability

Has API

Pricing Information

$75.00 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/products/field-service/overview/

Company Facts

Organization Name

Elogbooks

Date Founded

2008

Company Location

United States

Company Website

elogbooks.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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