Field Work Mobility vs. CallShaper

FieldWorkMobility/MySalesDialerPro provides exceptional mobile and cloud-based solutions for Inside Sales, adopted by numerous organizations worldwide! Sales professionals are now free from the confines of conventional office settings, enthusiastically interacting with clients in various locations, all while relying on a comprehensive Inside Sales CRM that includes a mobile dialer for managing their sales and customer relationships from anywhere. The system is equipped with a robust Auto Dialer that offers various modes and templates, making it easy to send SMS, MMS, emails, audio, video, and documents during the prospecting process, and it also allows agents to share their geographic positions with a manager's web dashboard. Additionally, agents can quickly access any contacts through their mobile app or web-based CRM, significantly improving their outreach efforts. The platform simplifies lead distribution with a one-click feature from the web dashboard, which can greatly boost sales performance and productivity. This integration of mobile technology into sales methodologies is revolutionizing how sales teams function and engage with their customers, paving the way for enhanced communication and efficiency in the industry. As a result, businesses are experiencing notable improvements in their overall sales strategies and outcomes.

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.