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What is FileStore EDM?

For companies seeking to streamline their mailing operations, our cutting-edge hardware, software, and expertise guarantee that physical communications are accurate and timely. Organizations grappling with the increasing volume of deliveries and returns can utilize Quadient Parcel Pending lockers, which offer secure, efficient, and user-friendly solutions for both pick-up and drop-off. Businesses that aspire to differentiate themselves by providing outstanding customer experiences can significantly benefit from our omni-channel software solutions, enabling compliant and impactful interactions with customers. Furthermore, small to medium-sized enterprises aiming to improve their document production processes can take advantage of Quadient's digital offerings to automate communications and enhance cash flow. The practice of shipping air is not only wasteful but also contributes to inflated expenses and environmental damage. With the remarkable ability to customize up to 1,100 packages per hour, our CVP Everest and CVP Impack packaging systems offer automated solutions that tackle the challenges posed by rising packaging demands and labor shortages in e-commerce. By adopting these innovative technologies, businesses can not only improve efficiency but also significantly contribute to a more sustainable operational framework. In an era where customer expectations are continuously evolving, leveraging these solutions can position organizations for long-term success.

What is CCT ContactPro?

CCT ContactPro® (CP) is a top-notch solution designed to establish a Unified Agent Desktop within a Customer Service Automation environment tailored for Omni-Channel Contact Centers. This forward-thinking platform empowers agents to tackle the complexities of contemporary Omni-Channel communication, enabling them to provide effective assistance to customers. With its advanced technology, the solution streamlines existing systems, reduces operational costs for contact centers, and boosts customer satisfaction levels. The flexible desktop, paired with automation and integration capabilities, guarantees that services are delivered in a timely manner, leveraging optimal resources to ensure a remarkable customer experience (CX). Additionally, the easy access to essential information for effective customer interactions, along with the productivity enhancements from automation, significantly elevates agent performance. In a time when customers expect swift resolutions via their chosen communication channels, ContactPro® adeptly fulfills these demands. Furthermore, the platform not only improves agent efficiency but also nurtures stronger customer relationships through meaningful engagement opportunities, ultimately transforming the way businesses connect with their clientele.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Data Capture Solutions

Date Founded

1998

Company Location

United Kingdom

Company Website

www.dcs.co.uk

Company Facts

Organization Name

CCT

Date Founded

1991

Company Location

Germany

Company Website

cct-solutions.com/index.php/en/product-overview-en/cct-contactpro/desktop

Categories and Features

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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