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What is Fiserv Engagement Advantage?

Engagement AdvantageSM from Fiserv offers a robust solution that equips your business to showcase the billing and payment options desired by your customers, while also enhancing engagement to drive growth and improve your competitive stance in customer experience. Nowadays, customers expect personalized interactions and straightforward choices in every engagement. By catering to diverse preferences and effectively competing on customer experience through innovative technologies and expertise, businesses can streamline operations and avoid unnecessary expenses. There are numerous avenues for bill distribution and several ways to connect with bill recipients. No matter the delivery method, customers invest significant time reviewing their monthly bills; our research shows that individuals typically spend about two to four minutes on each paper bill, with slightly less time on digital versions. Through the use of highly personalized and branded billing, businesses can effectively engage their customers, facilitate cross-selling opportunities, and provide a cohesive experience across multiple channels, ultimately fostering stronger customer relationships. This strategy not only aligns with customer expectations but also contributes to sustainable business growth, ensuring that companies remain competitive in an ever-evolving market landscape. As businesses adapt to these changing dynamics, they can create a more loyal customer base that appreciates tailored services.

What is Capsule?

Capsule is a pioneering software solution designed for enrollment and billing, specifically tailored to enhance the services provided by Third-Party Administrators (TPAs), insurance companies, and associations. Developed by MPB Solutions LLC, this application utilizes state-of-the-art technologies to establish a benchmark in enrollment procedures, alongside comprehensive billing and remittance capabilities. It efficiently generates invoices for various insurance premiums by integrating enrollment data with unique business logic that caters to the intricacies of billing management. With a focus on reliability, accuracy, and user-friendliness, Capsule has preserved its foundational code for nearly seven years, consistently producing over 1,000 invoices each month and effectively managing the needs of approximately 80,000 employees and their dependents, which highlights its high performance with minimal errors or disruptions in service. Additionally, the platform features a redesigned user interface that aims to greatly optimize monthly billing tasks, thereby improving both operational efficiency and user experience. In essence, Capsule not only embodies a remarkable step forward in enrollment and billing software but also serves as an essential resource for organizations operating within the insurance industry, ensuring they can navigate complexities with greater ease and effectiveness.

Media

Media

Integrations Supported

ARGO
AXIOM
AdSystem
Allegro Lending Suite
Assure Security
Charge-off Loan Tracker
CharityEngine
Coriunder BAAS
Diplomat Managed File Transfer
Kinective Bridge
Nectar Desk
Paylocity
SkyStem ART
ThingSpace IoT Platform
VGS Platform

Integrations Supported

ARGO
AXIOM
AdSystem
Allegro Lending Suite
Assure Security
Charge-off Loan Tracker
CharityEngine
Coriunder BAAS
Diplomat Managed File Transfer
Kinective Bridge
Nectar Desk
Paylocity
SkyStem ART
ThingSpace IoT Platform
VGS Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fiserv

Date Founded

1984

Company Location

United States

Company Website

www.fiserv.com/en/about-fiserv/resource-center/brochures/engagement-advantage-present-fact-sheet.html

Company Facts

Organization Name

Capsule

Company Location

United States

Company Website

mpb-solutions.com/home/why-capsule/

Categories and Features

Insurance Agency

Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management

Categories and Features

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