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What is Fulcrum?

Transform your customer interactions by collecting real-time data on user behavior, which allows you to provide personalized messages and recommendations tailored to your audience. Utilizing Fulcrum, you can create immediate experiences that enhance customer engagement, cultivate brand loyalty, and increase conversion rates. This versatile platform is designed for digital agencies, marketing teams, sales departments, and more, making it easier to segment customers for customized experiences across multiple marketing channels. For example, Fulcrum can present content suggestions that not only link customers with your brand but also help sustain their loyalty over time. Furthermore, by personalizing campaign experiences in real-time, Fulcrum fosters more pertinent interactions that drive conversions through an automated framework. By harnessing AI, Fulcrum adeptly identifies and engages both known and unknown users, promoting deeper engagement and enhancing conversion results. In addition to these features, this innovative approach enables businesses to respond quickly to changing customer demands and preferences, ultimately leading to a more effective and dynamic marketing strategy. With the ability to adapt and evolve, companies can stay ahead in a competitive landscape while consistently meeting their customers' evolving needs.

What is Adobe Real-Time CDP?

Developing thorough customer profiles is essential for improving real-time interactions. By integrating data from diverse channels, businesses can create dynamic customer and account profiles that are easily activated while respecting individual preferences. It is crucial to harmonize and standardize both identifiable and anonymous customer data from all online and offline sources to create actionable B2B and B2C profiles in real-time. Ensuring that enterprise systems and teams utilize consistent data will promote a unified understanding of customers across various devices, ultimately enhancing engagement levels. Leveraging streaming data can provide immediate insights, facilitating quicker market responses. Additionally, streamlining workflows and increasing productivity can be achieved through a user-friendly conversational AI Assistant, which allows for rapid access to product information, problem resolution, or educational opportunities. This approach not only accelerates task completion—be it through data analysis or operational insights—but also cultivates a more efficient business landscape. By adopting these strategies, organizations can significantly improve their agility in meeting customer demands and adapting to market changes, thereby creating a competitive advantage. Ultimately, staying ahead of customer expectations is key to long-term success.

Media

Media

Integrations Supported

Accutics
Adobe Experience Cloud
Adobe Experience Manager
Adobe Marketing Cloud
Salesforce

Integrations Supported

Accutics
Adobe Experience Cloud
Adobe Experience Manager
Adobe Marketing Cloud
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$5,000 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fulcrum

Company Location

United States

Company Website

fulcrumsaas.com

Company Facts

Organization Name

Adobe

Date Founded

1982

Company Location

United States

Company Website

business.adobe.com/products/real-time-customer-data-platform/rtcdp.html

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

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