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What is GREYHOUND CRM?

Rapid response times, immediate access to precise information, and a holistic perspective on all customer interactions and orders empower you to make confident and well-informed decisions. This foundation is what allows outstanding customer service to flourish and significantly impacts your overall success. Consequently, we created GREYHOUND to assist you in efficiently managing busy inboxes and fulfilling every customer need. It enhances communication not just among your staff but also with your clients, ensuring that interactions across different platforms are smooth and transparent. Whether through contact forms, marketplace inquiries, or conventional channels like email, fax, phone, chat, or instant messaging, all customer-related communication is gathered on a unified platform that every team member can access according to their permissions. This centralization promotes teamwork from any location worldwide, making it possible for employees to stay informed about each other's activities while still focusing on their own tasks. Ultimately, this approach nurtures a collaborative and productive work environment that effectively benefits both your team and your customers, leading to improved service and satisfaction. By streamlining these processes, GREYHOUND not only saves time but also enhances the quality of customer interactions, ensuring that every experience is positive and impactful.

What is Dialog Messenger?

A corporate messaging platform tailored for effective collaboration and secure communication can greatly enhance teamwork efficiency. It allows users to connect effortlessly with colleagues, engage in group discussions, share files, and participate in audio and video calls. By integrating multiple tools into one platform, it helps to cut down on costs associated with software, hardware, maintenance, and support services. The system can be hosted on company servers and works harmoniously with existing corporate security protocols. Dedicated chat groups create focused spaces for teams and projects, ensuring that communication is clear and accessible to all members involved. If large presentations are challenging to send through email, the platform enables file sharing without limitations on size or format. Users can communicate with colleagues via the messaging service or make use of the audio and video conferencing capabilities for immediate interaction. Additionally, the built-in chat search feature makes it easy to find presentations, images, and documents, while integration with the address book allows users to locate colleagues by name, role, or department. The platform also provides users with the ability to develop bots and chatbots using the Dialog Bot SDK, which can streamline various business processes and boost overall workplace efficiency. This innovative solution ultimately cultivates a rich environment for enhancing collaboration and productivity among teams, making it an invaluable asset for any organization. Moreover, it encourages a culture of openness and teamwork, which can lead to improved job satisfaction and overall performance.

Media

Media

Integrations Supported

Zapier

Integrations Supported

Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$3.00 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GREYHOUND

Company Location

Germany

Company Website

greyhound-software.com/kundenservice-software-crm

Company Facts

Organization Name

Dialog

Date Founded

2016

Company Location

Russia

Company Website

www.dlg.im

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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