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What is GenieTracker?

GenieTrackerâ„¢ delivers a comprehensive and intuitive web-based platform for enterprises focused on bug tracking and quality management. Utilizing modern web and database technologies, it guarantees exceptional performance and dependability. The application is compatible with all leading web browsers, including older versions, ensuring that no user is left behind. With a host of features that simplify the reporting and monitoring of issues, users can easily sift through large databases containing hundreds or thousands of bugs. The Home page allows users to swiftly access vital information, promoting effective incident management. Moreover, the software offers a range of statistical reports, providing managers with immediate visibility into project and product statuses, as well as a complete overview of the development lifecycle. Each report includes straightforward guidance for interpreting the data presented, which aids in the decision-making process. Overall, GenieTrackerâ„¢ merges cutting-edge technology with a focus on user experience, fostering efficient quality management in software development, and thereby enhancing team collaboration and productivity throughout the development process.

What is Countersoft Gemini?

Gemini is capable of addressing a wide array of challenges. With its distinct project templates, Gemini enables users to tailor the interface to align with their project's specific taxonomy requirements. The workspace feature enhances concentration on essential data, streamlining the user's focus. By utilizing Gemini's Issue tracking, there is no longer a requirement for micro-management concerning issue processing or the communication related to them. You maintain authority over the information collected, its processing methods, and the timing of notifications sent out. Recognizing that bugs are an inherent aspect of software development, Gemini Bug Tracking simplifies the tracking, managing, and expedited resolution of bugs. The Integrated Testing feature ensures that previously identified bugs do not resurface. Furthermore, Gemini accommodates all agile methodologies, such as SCRUM, Kanban, and others, allowing flexibility in approach. With robust sprint progress reports, you can rest assured that you will meet deadlines and keep your customers satisfied. Additionally, Gemini seamlessly connects your help desk operations with the broader organization, facilitating effortless problem management for users. Overall, Gemini offers a comprehensive solution that enhances productivity and fosters collaboration across teams.

Media

Media

Integrations Supported

CA Flowdock
Usersnap

Integrations Supported

CA Flowdock
Usersnap

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Geniesys

Date Founded

2003

Company Location

United States

Company Website

www.geniesys.net

Company Facts

Organization Name

CounterSoft

Date Founded

2003

Company Location

United Kingdom

Company Website

www.countersoft.com

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

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