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What is Gradient MSP?

Accurate billing has become increasingly vital, and our Billing Module, Gradient Synthesize, offers the necessary tools to optimize this process. By utilizing this module, you can: * Establish direct connections to usage data from more than 80 vendors, with additional vendors being integrated soon * Review and approve modifications with ease * Seamlessly write back to your Professional Services Automation (PSA) system, with integration options available for 8 leading PSAs and more in the pipeline * Obtain immediate insights into revenue and profitability by service category, enabling the identification of both top performers and those that need improvement * Import usage data from any CSV format while keeping profiles for future use You can begin with a standard integration at no cost or choose the Pro version for $99 per month, which allows for unlimited vendor integrations. Gradient partners typically find they save over 10 hours each month on billing reconciliation and often uncover thousands in previously unbilled revenue, showcasing the profound benefits of streamlined billing processes. By leveraging these capabilities, your business can enhance its financial transparency and improve operational efficiency, ultimately leading to better decision-making and growth opportunities.

What is Acronis Automation?

Acronis Automation is an advanced Professional Services Automation (PSA) tool tailored for Managed Service Providers (MSPs), aimed at enhancing and refining their operational efficiencies. It boasts a range of powerful functionalities including automated billing and invoicing, management of service desks, customer relationship management (CRM) capabilities, project oversight, inventory management, and key performance indicator (KPI) tracking. By integrating seamlessly with Acronis' Remote Monitoring and Management (RMM), cybersecurity solutions, and data protection offerings, it creates a cohesive framework for handling support tickets, streamlining workflows, and evaluating business outcomes. This all-encompassing platform minimizes manual tasks, boosts operational efficiency, and elevates customer satisfaction, allowing MSPs to concentrate on offering outstanding services and fostering growth. As a result, Acronis Automation not only supports the day-to-day functions of MSPs but also empowers them to scale their businesses effectively.

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Integrations Supported

Acronis Cyber Protect
Comet Backup
ConnectWise Cybersecurity Management
ConnectWise RMM
CyberHoot Autopilot
Datto RMM
Datto Workplace
Gmail
Kaseya VSA
Microsoft 365
N-able N‑central
NinjaOne
N‑able N-sight RMM
PayPal
QuickBooks Online
QuickBooks Online Advanced
Sage Business Cloud Accounting
Stripe
Xero
Zapier

Integrations Supported

Acronis Cyber Protect
Comet Backup
ConnectWise Cybersecurity Management
ConnectWise RMM
CyberHoot Autopilot
Datto RMM
Datto Workplace
Gmail
Kaseya VSA
Microsoft 365
N-able N‑central
NinjaOne
N‑able N-sight RMM
PayPal
QuickBooks Online
QuickBooks Online Advanced
Sage Business Cloud Accounting
Stripe
Xero
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$99/month
Free Trial Offered?
Free Version

Pricing Information

$49.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Gradient MSP

Company Location

Canada

Company Website

www.meetgradient.com

Company Facts

Organization Name

Acronis

Date Founded

2003

Company Location

Switzerland

Company Website

www.acronis.com/en-us/products/cloud/cyber-protect/automation/

Categories and Features

Billing and Invoicing

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

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