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What is GuestXM?

Transform the experiences of your patrons dramatically by implementing GuestXM from Black Box Intelligence, an innovative customer experience management tool tailored for the restaurant industry. By prioritizing careful listening and in-depth analysis of feedback, you can uncover actionable insights that will boost your brand's reputation management all within a cohesive platform. This solution empowers you to manage your online business profiles, track customer sentiments, and engage effectively with guests at the right moments through personalized interactions. Achieving a comprehensive understanding of your frontline workforce will enable you to refine hiring practices, inspire motivation, and retain staff who resonate with your brand's ethos. Furthermore, by meticulously listening across diverse channels, you will gain valuable insights into guest perceptions and feelings. With complete oversight of your operations and guest interactions, you will be able to pinpoint successes, tackle challenges, and promote a culture of responsiveness driven by data. In addition, by analyzing sales metrics, customer traffic, employee performance, and guest feedback, you can position your brand for success within its market niche. This strategic framework not only elevates guest satisfaction but also enhances overall business performance and long-term sustainability. Ultimately, a focus on these areas will foster a loyal customer base that is crucial for ongoing success.

What is Brizo FoodMetrics?

Brizo FoodMetrics provides dynamic and actionable analytics designed to assist foodservice professionals in identifying market opportunities, lowering customer acquisition expenses, and securing more contracts. Our comprehensive, data-driven insights act as a reliable reference, enabling users to: - Access all US and Canadian restaurants in real-time, supported by daily updates. - Analyze an extensive database of over 1.5 million foodservice businesses, 2.5 billion menu offerings, and more than 500 technology stack components, allowing for the discovery of new markets and untapped potential with unmatched precision and efficiency. Notable features encompass a live dashboard, geographical mapping of markets with detailed dropdown menus for each establishment, along with our unique scoring system that evaluates online visibility and customer reviews. We also ensure the reliability of our tested lists of direct and generic email addresses. Understanding the difficulties faced by restaurant distributors, manufacturers, and suppliers in navigating the competitive landscape to connect with valuable prospects, we strive to expedite their journey and enhance their outcomes significantly. By leveraging our advanced tools and insights, clients can distinguish themselves in a crowded marketplace and achieve their business goals more effectively.

Media

Media

Integrations Supported

Snowflake

Integrations Supported

Snowflake

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GuestXM

Company Location

United States

Company Website

guestxm.com

Company Facts

Organization Name

Brizo FoodMetrics

Date Founded

2020

Company Location

Canada

Company Website

brizodata.com

Categories and Features

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Food Service Distribution

Costing
Customer Management
Import / Export Management
Inventory Management
Lot Tracking
Order Management
Picking & Routing
Purchasing
Quotes / Estimates
Traceability
Vendor Management
Warehouse Management

Food Service Management

Costing
For Cafeterias
For Healthcare Facilities
Free / Reduced Meals
Inventory Management
Menu Planning
Nutritional Analysis
Online Payments / Funding
Point of Sale (POS)
Purchasing
Recipe Management
Schools
Tray Tracking

Restaurant Marketing

Advertising Management
CRM
Customer Data Platform
Email Marketing
Feedback Management
Loyalty Management
Marketing Automation
Menu Management
Online Ordering
Personalization
Promotion Management
SMS Marketing
Social Media Management
Website Builder

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