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What is GuestXM?

Transform the experiences of your patrons dramatically by implementing GuestXM from Black Box Intelligence, an innovative customer experience management tool tailored for the restaurant industry. By prioritizing careful listening and in-depth analysis of feedback, you can uncover actionable insights that will boost your brand's reputation management all within a cohesive platform. This solution empowers you to manage your online business profiles, track customer sentiments, and engage effectively with guests at the right moments through personalized interactions. Achieving a comprehensive understanding of your frontline workforce will enable you to refine hiring practices, inspire motivation, and retain staff who resonate with your brand's ethos. Furthermore, by meticulously listening across diverse channels, you will gain valuable insights into guest perceptions and feelings. With complete oversight of your operations and guest interactions, you will be able to pinpoint successes, tackle challenges, and promote a culture of responsiveness driven by data. In addition, by analyzing sales metrics, customer traffic, employee performance, and guest feedback, you can position your brand for success within its market niche. This strategic framework not only elevates guest satisfaction but also enhances overall business performance and long-term sustainability. Ultimately, a focus on these areas will foster a loyal customer base that is crucial for ongoing success.

What is Freebird Information Dashboard?

Managers in the quick-service restaurant (QSR) sector encounter a significant challenge due to the vast amount of critical information that is scattered across numerous systems, spreadsheets, and formats, along with the added difficulty of time-sensitive unstructured content that frequently becomes lost within emails, texts, calendars, documents, and various portals. This chaotic environment often results in incomplete data, leading to missed opportunities that could improve profitability and inconsistencies in practices across different locations. Furthermore, the complexities introduced by the COVID-19 pandemic, including adjustments to new routines, heightened reporting requirements, and compliance challenges, have exacerbated the difficulties in communication and mentoring between district and store managers. Freebird effectively tackles the problem of information overload and fragmentation by consolidating data into a single, scalable platform that allows for effective management and actionability. By addressing the key informational needs of QSRs, Freebird incorporates daily metrics, operational guidelines, priority tasks, essential forms, compliance monitoring, and workflow management, all while promoting remote collaboration. As a consequence, Freebird empowers QSR managers to make well-informed decisions that enhance operational efficiency throughout their organization, ultimately leading to a more cohesive and productive work environment. This innovative approach not only streamlines processes but also fosters a culture of collaboration and responsiveness, essential in today's fast-paced market.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GuestXM

Company Location

United States

Company Website

guestxm.com

Company Facts

Organization Name

Freebird Connect

Company Website

www.freebirdconnect.com

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

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