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What is HEAL Software?

Introducing an unparalleled self-repairing IT solution designed specifically for enterprises. With its extraordinary cognitive capabilities, HEAL takes a proactive stance against potential IT system failures, allowing you to focus on other crucial aspects of your business. In the rapidly evolving landscape of today’s technology, merely identifying and reporting incidents after they occur is no longer adequate. HEAL distinguishes itself as an innovative IT solution that not only resolves issues but also predicts and addresses them through cutting-edge AI algorithms and machine learning methods, ensuring uninterrupted operations for businesses. By employing a groundbreaking technique known as 'workload-behavior correlation,' HEAL meticulously analyzes all components vital to the smooth operation of an IT system, such as volume, composition, and payload. Upon detecting any anomalies, it swiftly triggers either a healing protocol or a scaling response tailored to the underlying issue, making it an essential tool for contemporary organizations seeking reliability and efficiency. This forward-thinking approach enables companies to sustain peak performance while significantly minimizing downtime. Ultimately, HEAL empowers businesses to stay ahead in a competitive environment by transforming how they manage their IT infrastructure.

What is Germain UX?

Understanding user experiences does not require direct communication with them, as insights can be gleaned from replays and behavior analysis. Utilizing End-to-End Transaction Insights—spanning both business and technological aspects—can reveal underlying issues. Poor user experiences often stem from problems with interface design or technological failures. Germain UX delves deep to pinpoint the root causes and user scenarios, analyzing everything from clicks to network requests, code, and SQL interactions. Inefficiencies in business operations may arise from insufficient training, flawed organizational frameworks, and high turnover rates. Germain UX continuously identifies these critical gaps and their origins in real-time, around the clock. Low conversion rates can result from various challenges, such as overwhelmed call centers, inadequate expertise, and difficulties in navigating information online. Furthermore, a negative customer experience may be linked to ineffective products or services, insufficient support, and hard-to-locate online resources. Germain UX serves as a valuable tool in uncovering these actionable insights in real-time, ensuring that businesses can promptly address and resolve their customer experience issues. By leveraging this data-driven approach, organizations can enhance their overall performance and foster improved user satisfaction.

Media

Media

Integrations Supported

Apache Solr
Elasticsearch
Oracle Application Testing Suite
Oracle Siebel CRM
PHP Fusion
Salesforce

Integrations Supported

Apache Solr
Elasticsearch
Oracle Application Testing Suite
Oracle Siebel CRM
PHP Fusion
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$460 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HEAL Software

Date Founded

2003

Company Location

United States

Company Website

healsoftware.ai/

Company Facts

Organization Name

Germain UX

Date Founded

2012

Company Location

United States

Company Website

germainux.com

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

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