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What is Help Lightning?
Help Lightning is a company that provides a software-as-a-service (SaaS) platform focusing on remote visual assistance.
We deliver cutting-edge video collaboration solutions that enable specialists from various organizations to connect and assist individuals globally, regardless of location.
Our innovative cloud-based platform integrates augmented reality capabilities such as combining two video feeds and adding 3D annotations to enhance real-time communication and tackle complex challenges effectively.
Help Lightning is utilized for a range of applications, including the installation, inspection, training, servicing, and repair of intricate equipment and products.
Clients experience immediate enhancements in performance metrics with Help Lightning, such as improved first-time fix rates and a reduction in the need for service calls.
Additionally, our solutions lead to greater workforce efficiency and heightened customer satisfaction.
Improvements in service revenue and profit margins are also notable benefits.
Reach out to us for further details on how we can assist your business today.
What is Apizee?
Apizee delivers an all-encompassing remote visual assistance platform designed to enhance customer support and increase operational efficiency through real-time video interactions. This innovative solution enables businesses to tackle customer issues instantly via video calls, allowing for quicker and more accurate resolutions without the need for physical presence. The platform is specifically designed to cater to a variety of industries, such as insurance, retail, healthcare, and field services, helping organizations reduce travel expenses, expedite diagnostics, and improve customer satisfaction. Additionally, Apizee's secure and user-friendly tools seamlessly integrate into telehealth and customer support workflows, empowering companies to cultivate strong relationships with their clients. By adopting this cutting-edge approach, organizations can not only streamline their operations but also create a more interactive and satisfying customer experience. Ultimately, Apizee stands out as a pivotal solution for businesses seeking to adapt to the evolving needs of their customers in a digitally connected world.
Integrations Supported
Genesys Cloud CX
IFS Field Service Management
Salesforce
ServiceNow
Talkdesk
Zendesk
Integrations Supported
Genesys Cloud CX
IFS Field Service Management
Salesforce
ServiceNow
Talkdesk
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$75,000 per year
Free Trial Offered?
Free Version
Pricing Information
$11 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Help Lightning
Date Founded
2016
Company Location
United States
Company Website
helplightning.com
Company Facts
Organization Name
Apizee
Date Founded
2013
Company Location
France
Company Website
www.apizee.com
Categories and Features
Augmented Reality
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing