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What is Hoick CustomerMX?

CustomerMX equips businesses with the ability to monitor, interact with, and enrich significant moments in the customer journey, all while effortlessly weaving customer insights into their strategic frameworks. By engaging with customers in real-time and collecting feedback during crucial interactions, companies can obtain invaluable insights. The platform merges social sentiment data with internal analytics, delivering a well-rounded comprehension of customer feelings and thoughts. Through efficient data collection that captures a variety of customer experiences, CustomerMX empowers users to understand perceptions better, enhancing loyalty and retention rates in the process. Furthermore, it enables organizations to analyze customer behavior based on market trends, boost brand visibility, optimize wallet share, and reduce service costs. Ultimately, CustomerMX acts as an essential resource for cultivating deeper connections and facilitating sustainable growth, making it indispensable for businesses aiming to thrive in competitive landscapes.

What is Feeedback?

Convert customer insights into effective strategies that stimulate growth! Understanding your customers is crucial for promoting progress, but collecting and analyzing their feedback can often seem overwhelming. Feeedback acts as your AI-powered solution for acquiring real-time user evaluations, tracking customer churn, and uncovering essential insights that can influence the direction of your SaaS products. Utilize AI for feedback interpretation: Swiftly assess user emotions and identify pressing issues. Churn foresight and management: Detect potential customer losses and take preemptive actions to mitigate them. Automated feedback gathering: Seamlessly collect insights without disrupting the user journey. Trend discovery: Identify patterns that enable you to prioritize the most significant product improvements. Customizable dashboards: Monitor and visualize customer feedback in real-time. Unlike traditional survey tools, Feeedback leverages AI technology to optimize, evaluate, and deliver immediate insights, allowing you to react promptly and maintain a market advantage. Are you ready to develop products that genuinely align with your customers' needs? By adopting Feeedback, you can translate insights into impactful actions that deeply connect with your audience, ultimately fostering a stronger relationship and encouraging loyalty.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hoick

Company Location

United Arab Emirates

Company Website

www.hoick.io/customer-mx.html

Company Facts

Organization Name

Feeedback

Date Founded

2024

Company Location

France

Company Website

feeedback.dev

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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