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What is HumanFirst?

HumanFirst transforms the management of infrastructure and workflows involved in exploring, curating, and scaling AI training data. Our innovative solutions bolster the growth of natural language understanding (NLU) and natural language processing (NLP) capabilities, accelerating the progress of conversational AI significantly. By consistently integrating genuine voice-of-the-customer data, we improve the relevance and efficacy of your models. With HumanFirst Studio, overseeing voice and text data for training and refining NLU models becomes a straightforward task. Say goodbye to costly and inconsistent data ingestion and labeling methods, and embrace a streamlined process that allows for immediate improvements to your AI performance utilizing real data. You can effortlessly import requests from your Search and Help Center, emails, live chats, or voice call logs, ensuring your AI continuously learns to better understand customer needs. This facilitates the identification of intents and their refinement in accuracy. The conventional method of guessing which intents need training and manually crafting training phrases can be tedious, often leading to gaps in coverage and intent accuracy that can impede the overall efficiency of your AI solutions. By adopting HumanFirst, your organization can concentrate on what truly matters: providing outstanding customer experiences powered by intelligent AI. In doing so, you not only enhance your operational efficiency but also ensure that your AI evolves in tandem with customer expectations.

What is Graphlogic GL Platform?

The Graphlogic Conversational AI Platform offers a comprehensive suite that includes Robotic Process Automation for businesses, cutting-edge Conversational AI, and sophisticated Natural Language Understanding technology to develop innovative chatbots and voicebots. Additionally, it features Automatic Speech Recognition (ASR), Text-to-Speech (TTS) capabilities, and Retrieval Augmented Generation (RAG) pipelines powered by Large Language Models, enhancing its functionality. The platform's essential components encompass a robust Conversational AI Platform with Natural Language Understanding capabilities, RAG pipelines, and effective Speech to Text and Text-to-Speech engines, along with seamless channel connectivity. Furthermore, it provides an API Builder, a Visual Flow Builder, proactive outreach features, and comprehensive conversational analytics. Remarkably, the platform can be deployed in various environments, including SaaS, Private Cloud, or On-Premises, and supports both single-tenancy and multi-tenancy configurations, making it a versatile choice for diverse linguistic needs. With its extensive features, Graphlogic empowers enterprises to optimize customer interactions through advanced AI solutions.

Media

Media

Integrations Supported

AWS AI Services
Avaya Aura
ChatGPT
Facebook
Freshdesk
GENESYS
Google
Instagram
LINE
Salesforce
Telegram
Viber
WeChat
WhatsApp
Zendesk

Integrations Supported

AWS AI Services
Avaya Aura
ChatGPT
Facebook
Freshdesk
GENESYS
Google
Instagram
LINE
Salesforce
Telegram
Viber
WeChat
WhatsApp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$75/1250 MAU/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HumanFirst.ai

Date Founded

2017

Company Location

Canada

Company Website

www.humanfirst.ai/

Company Facts

Organization Name

Graphlogic

Date Founded

2023

Company Location

Serbia

Company Website

graphlogic.ai/

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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