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What is Hummingbird?

Hummingbird delivers swift answers to all inquiries while offering a range of customization features, including an integrated web browsing function, real-time search capabilities, and a wealth of rich content. Additionally, the tool incorporates a functionality that allows users to extract and analyze information from URLs for various applications, such as summarizing, questioning, researching, or referencing. By leveraging Google Programmable Search, users can conduct real-time searches to access the latest information and knowledge resources. You have full control over your experience, enabling you to adjust response instructions, language preferences, temperature settings, model selection, and other options to meet your specific needs. This level of flexibility not only enhances user satisfaction but also ensures a more tailored and engaging interaction with the tool, promoting a more effective and enjoyable user experience overall. Ultimately, Hummingbird aims to empower users by providing them with the tools necessary for efficient information retrieval and personalized usage.

What is Google Cloud Agent Assist?

Elevate customer interactions with human representatives using Agent Assist, a component of Google Cloud's Contact Center AI, which supplies pre-formulated responses to guarantee prompt communication. By tapping into a unified knowledge repository, it delivers thorough answers to customer questions. This functionality empowers agents to handle 28% more interactions, resulting in decreased operational costs, reduced average hold times, and enhanced capabilities to navigate peak periods effectively. As a result, customer satisfaction can improve by 10% due to the provision of consistent, high-quality replies, and the training process accelerates as agents draw insights from top-performing colleagues. The introduction of Smart Reply can also minimize abandoned chats by facilitating response times that are 15% faster, drawing on immediate answers from the central knowledge repository. Additionally, Agent Assist recommends successful phrases employed by proficient agents, contributing to a more uniform and higher-quality customer experience. The system further advises relevant content from the knowledge base to help agents resolve customer issues more efficiently, thereby reducing wait times and ensuring accurate information delivery. Overall, the integration of these capabilities enhances the customer support workflow, making it not only more efficient but also significantly more effective in meeting customer needs. With continuous improvements, businesses can adapt to changing customer expectations while maintaining a high standard of service.

Media

Media

Integrations Supported

Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
Google Programmable Search Engine
LivePerson
OpenAI
[24]7.ai

Integrations Supported

Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
Google Programmable Search Engine
LivePerson
OpenAI
[24]7.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$0.06 per session
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

theGums

Company Website

thegums.co/hummingbird

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/agent-assist

Categories and Features

Categories and Features

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