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What is HyperVerge?

HyperVerge Inc specializes in B2B SaaS solutions that leverage AI for identity verification tailored for industries such as Financial Services, Telecom, Gaming, E-commerce, Logistics, EdTech, and Crypto. Their Identity Verification Platform facilitates effortless customer onboarding, conducts fraud evaluations, performs face authentication, verifies age and documents, and supports eKYC among various other services. Each month, clients utilize this platform to onboard more than 30 million customers. By simply submitting an ID and a selfie, businesses can confirm their customers' identities in mere seconds, effectively reducing fraud while adhering to AML and KYC regulations. With a remarkable accuracy rate of 99.5%, which stands as the highest in the market, and having processed over 600 million KYCs in more than 200 countries since its inception in 2019, HyperVerge’s technology is designed for expansive growth. Their esteemed clientele includes notable companies like SBI, LIC, Jio, Vodafone, Bajaj Finserv, L&T, Swiggy, WazirX, Coinswitch, Razorpay, ICICI Securities, SBI Cards, Grab, CIMB, FE Credit, Home Credit, and over 100 other clients across multiple regions, all relying on them for streamlined onboarding experiences. HyperVerge continues to innovate in the identity verification space, ensuring that businesses can operate with confidence and security in a rapidly evolving digital landscape.

What is CustomerSuccessBox?

CustomerSuccessBox, an innovative software designed to enhance customer satisfaction for SaaS B2B companies, was established to address the demand for proactive customer support solutions. The company's vision encompasses leveraging artificial intelligence (AI), machine learning (ML), and customer onboarding processes to streamline communication, analyze product usage, and facilitate onboarding, all with the aim of lowering customer success service costs and maximizing the lifetime value of clients. Additionally, it seeks to eliminate the necessity for a dedicated customer success operations role to manage and fine-tune the Customer Success platform. By utilizing Customer Success Intelligence (CSI), CustomerSuccessBox provides tailored recommendations for the next best actions for each account, thereby increasing the efficiency of customer success managers (CSMs). Currently, CustomerSuccessBox processes millions of interactions weekly from a user base exceeding 250,000, utilizing its patent-pending technology, which is capable of managing around 2,200 events per second. This remarkable capacity positions CustomerSuccessBox as a leader in the realm of automated customer success solutions.

Media

Media

Integrations Supported

ALIP
Accenture Cloud Trade Promotion Management
Amazon Web Services (AWS)
Chargebee
Freshdesk
GTM Buddy
Help Scout
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Service Management
LiveAgent
Microsoft Azure
Mixpanel
QuickBooks Online
Recurly
Salesforce
Visa Click to Pay
Zoho CRM
Zoho Desk

Integrations Supported

ALIP
Accenture Cloud Trade Promotion Management
Amazon Web Services (AWS)
Chargebee
Freshdesk
GTM Buddy
Help Scout
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Service Management
LiveAgent
Microsoft Azure
Mixpanel
QuickBooks Online
Recurly
Salesforce
Visa Click to Pay
Zoho CRM
Zoho Desk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HyperVerge

Date Founded

2014

Company Location

India

Company Website

www.hyperverge.co

Company Facts

Organization Name

CustomerSuccessBox

Date Founded

2018

Company Location

United States

Company Website

customersuccessbox.com

Categories and Features

AML

Behavioral Analytics
Case Management
Compliance Reporting
Identity Verification
Investigation Management
PEP Screening
Risk Assessment
SARs
Transaction Monitoring
Watch List

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

KYC

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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