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What is IBM Intelligent Operations Center for Emergency Mgmt?

An all-encompassing incident and emergency management system is crafted for both standard operations and crisis situations. This command, control, and communication (C3) structure utilizes cutting-edge data analytics combined with social and mobile technologies to improve the coordination and integration of preparation, response, recovery, and mitigation for various incidents, emergencies, and disasters. IBM partners with governmental bodies and public safety organizations worldwide to implement pioneering public safety technological solutions. The effective strategies for preparation employ the same tools used for everyday community incidents, facilitating a smooth transition into crisis management. This familiarity empowers first responders and C3 teams to act quickly and intuitively across different stages of response, recovery, and mitigation without needing specialized documentation or systems. Additionally, this incident and emergency management approach consolidates and organizes multiple information sources into a dynamic, nearly real-time geospatial framework that provides a cohesive operational perspective for all parties involved. As a result, it significantly boosts situational awareness and promotes more effective communication during critical occurrences, ultimately contributing to improved public safety outcomes. This innovative system not only enhances response efficiency but also builds stronger community resilience in the face of disasters.

What is FirstResponse911?

FirstResponse911 fills the communication void between various public safety organizations. When agencies operate in proximity or frequently collaborate, it becomes essential to exchange call information promptly to ensure the most efficient and effective response. In such scenarios, quickly relaying the initial call details and subsequent updates is crucial for initiating a response and enhancing it with additional resources as necessary. By ensuring all agencies have access to the same data, misunderstandings are minimized, leading to improved management of incident responses across different jurisdictions. Additionally, FirstResponse911 equips public safety agencies with a system that automatically directs call data to relevant subscribing agencies according to predefined policies. This system mandates acknowledgment of receipt and confirms the agency's commitment to respond. In instances where multiple agencies serve a specific area, FirstResponse911 utilizes user-defined criteria to direct calls to the most suitable agency, ensuring a streamlined and effective response process. Thus, FirstResponse911 not only enhances inter-agency communication but also optimizes the overall response strategy.

Media

Media

Integrations Supported

Apache Spark
Hadoop
RapidSOS

Integrations Supported

Apache Spark
Hadoop
RapidSOS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/analytics/nz/en/industry/government/emergency-management.html

Company Facts

Organization Name

DataTech911

Date Founded

2013

Company Location

United States

Company Website

www.firstresponse911.com

Categories and Features

Categories and Features

EMS

Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

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