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What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

What is CapInfo?

The CapInfo Omnichannel platform significantly improves customer interaction by offering tools for loyalty program management, sales promotions, and gift card handling. As a unique and flexible solution, it enables retailers to provide a seamless shopping experience that spans both online and offline environments. By utilizing our promotions engine, businesses can create highly targeted marketing initiatives. With a variety of targeting options and sophisticated algorithms available, your Marketing Team can unleash their creativity and explore innovative approaches without constraints. Tap into the abundant customer data integrated within our platform to create customized offers that truly appeal to your audience, thereby enhancing your overall repeat purchase rates across your entire network. Adopt the Unified Commerce strategy by integrating and managing all sales promotions from different channels within one comprehensive solution. Moreover, the platform's ability to integrate seamlessly with third-party applications allows for a richer customer experience and enhanced functionality. This solution not only simplifies the management of promotions but also strengthens the bond between retailers and their customers, paving the way for long-term loyalty and satisfaction. In a rapidly evolving market, having such a robust system in place is essential for staying competitive and meeting customer demands effectively.

Media

Media

Integrations Supported

Flipdish
Urbantz

Integrations Supported

Flipdish
Urbantz

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Company Facts

Organization Name

CAPINFO Retail Software

Date Founded

2000

Company Location

France

Company Website

www.e-capinfo.com

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

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