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What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

What is EasyStore?

Expand your market reach by utilizing diverse sales channels, gaining extensive insights into customer information for proficient relationship management. Our marketing solutions are crafted to amplify customer enthusiasm for purchases, promoting repeat sales that ultimately enhance conversion rates from first-time buyers to devoted patrons. We provide a consolidated platform that simplifies daily tasks, enabling you to easily oversee orders, inventory, and customer information across all sales avenues. Key data, such as product details, stock levels, orders, and customer profiles, is consistently updated across each sales channel automatically. The flexibility of our marketing tools boosts the success of your promotional efforts, leading to higher sales conversion rates. Furthermore, we partner with over 40 local and international payment solutions to ensure smooth online payment processing, regardless of your operational location. This holistic strategy guarantees that your business stays competitive and agile in addressing customer demands, fostering a robust connection between your brand and its clientele. By continuously refining our tools and services, we aim to support your business in achieving long-term growth and success.

Media

Media

Integrations Supported

2Subscribe
Commission Factory
DelyvaX
EasyParcel
HitPay
Smartarget

Integrations Supported

2Subscribe
Commission Factory
DelyvaX
EasyParcel
HitPay
Smartarget

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Company Facts

Organization Name

Exabytes Ecommerce

Date Founded

2013

Company Location

Malaysia

Company Website

www.easystore.co

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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