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What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

What is ForwardSales?

ForwardSales revolutionizes quote management by enabling users to effortlessly enter customer data along with associated items and prices. Each generated quote includes an expiration date and can easily be converted into a Sales Order. The system adeptly monitors expiration dates and issues reminders as they near. With ForwardSales, the creation of Sales Orders and Credits is made simple, incorporating vital information such as the customer's shipping address. Moreover, it captures details about the sales representative, delivery options, and important dates. ForwardSales also features real-time inventory checks and possesses the capability to produce summarized production orders when needed. As orders are processed, they become accessible to the inventory team, streamlining the picking and filling process. Following shipping, inventory levels are updated, and invoices are produced, with this financial data being seamlessly integrated into your accounting software for efficient oversight. Additionally, ForwardSales allows users to coordinate pickups or deliveries while charging customers as required. Dispatchers enter relevant customer information, including location, delivery or pickup methods, dates, and item details, to provide a thorough logistics overview. Ultimately, this platform not only boosts operational efficiency but also significantly enhances customer service, ensuring a smoother experience for all parties involved. The comprehensive nature of ForwardSales contributes to a more organized workflow overall.

Media

Media

Integrations Supported

NetSuite
QuickBooks Online
Sage 50
WooCommerce
WordPress

Integrations Supported

NetSuite
QuickBooks Online
Sage 50
WooCommerce
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Company Facts

Organization Name

FwdMbl Solutions

Date Founded

2013

Company Location

United States

Company Website

www.fwdmbl.com

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Order Entry

Back Order Management
Customer Database
Inventory Management
Order Fulfillment
Order Management
Real Time Order Entry
Remote Order Entry
Shipping Management
Warehouse Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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