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What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

What is Freshline?

Establishing and launching an impressive online store can be achieved in mere moments, featuring your distinct logo, a personalized web address, and a design that reflects your brand. This platform empowers you to sell directly to both individual consumers and businesses, equipped with specialized tools aimed at enhancing your sales while maximizing operational efficiency. You have the flexibility to manage product weights and make necessary adjustments until the fulfillment process is finalized. This ensures you avoid the common mistakes of overcharging or undercharging, while providing your customers with a level of service comparable to that of a traditional brick-and-mortar store. You can optimize your cutting, packing, or delivery workflows using automated features like picklists, cut sheets, and insightful reporting tools. Orders can be organized based on delivery zones, order types, or any other criteria that facilitates smoother daily operations. Additionally, you can create precise and customizable zones for delivery, pickup, and shipping that come with specific regulations regarding orders, minimums, and product availability. By highlighting service areas and zone specifics from the outset, you enhance customer experience by ensuring they have access to all essential information. With these robust features at your disposal, your online store can run more efficiently, allowing you to dedicate more time to expanding your business and exploring new growth opportunities. Ultimately, this streamlined approach positions you for long-term success in the e-commerce landscape.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Company Facts

Organization Name

Freshline

Date Founded

2016

Company Location

Canada

Company Website

freshline.io

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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