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What is IBM watsonx Orders?

Elevate the operational efficiency of your restaurant through the implementation of AI that adeptly handles even the most complex orders. IBM watsonx Orders functions as an AI-powered voice assistant that expertly captures orders from drive-thru patrons and swiftly relays them to the payment area. It is designed to navigate a variety of scenarios, including loyalty programs and mobile orders, while being thoroughly informed about customization choices for each menu item. Moreover, it stays updated on the current availability of items on the menu. This dependable AI voice assistant significantly enhances the ordering experience for both customers and staff alike. On average, watsonx Orders autonomously processes 87% of orders, even those with detailed customizations, mobile pickups, and loyalty program codes; it also has the capability to effortlessly hand off to a human team member when needed. Comparable to a seasoned employee, watsonx Orders is not only friendly but also effective, minimizing unnecessary dialogue to maximize throughput and achieving rates of up to 150 vehicles per hour in a dual-lane drive-thru. This cutting-edge solution not only streamlines restaurant operations but also boosts customer satisfaction by cutting down wait times and enhancing order accuracy, making it a valuable asset in today’s fast-paced dining environment. By integrating this technology, restaurants can ensure a more efficient workflow and a better overall experience for their patrons.

What is Aero Commerce?

This platform boasts a range of cutting-edge features and numerous integration capabilities, enabling users to impose both minimum and maximum restrictions on the quantity of products that can be added to the shopping cart, complemented by an intuitive breadcrumb navigation system that significantly improves the customer browsing experience. Users can conveniently print vital documents such as labels, invoices, and packing slips, while also tracking order progress through an included customer order status management tool available right from the outset. Additionally, the system facilitates the incorporation of navigation menus and promotional graphics across the storefront, employing straightforward tools to craft a unique shopping environment. It goes a step further by allowing users to earn rewards points for a variety of actions, including making purchases, registering accounts, and submitting product reviews, which encourages customer engagement. Customers also benefit from the option to create wish lists that can be shared publicly, giving others insight into their preferences and interests. Moreover, they have the autonomy to manage their own accounts, which includes checking on current and past orders, as well as updating their shipping and billing information as needed. This holistic strategy not only enriches the shopping experience but also cultivates stronger customer loyalty through tailored management options, ensuring a more personalized interaction with the platform. In essence, this platform is designed to empower both the business and its customers, making the shopping journey as seamless and rewarding as possible.

Media

Media

Integrations Supported

IBM watsonx Code Assistant
IBM watsonx.ai

Integrations Supported

IBM watsonx Code Assistant
IBM watsonx.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/watsonx-orders

Company Facts

Organization Name

Celo Apps

Date Founded

2005

Company Location

United Kingdom

Company Website

celoapps.com/commerce

Categories and Features

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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