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What is IBM watsonx Orders?

Elevate the operational efficiency of your restaurant through the implementation of AI that adeptly handles even the most complex orders. IBM watsonx Orders functions as an AI-powered voice assistant that expertly captures orders from drive-thru patrons and swiftly relays them to the payment area. It is designed to navigate a variety of scenarios, including loyalty programs and mobile orders, while being thoroughly informed about customization choices for each menu item. Moreover, it stays updated on the current availability of items on the menu. This dependable AI voice assistant significantly enhances the ordering experience for both customers and staff alike. On average, watsonx Orders autonomously processes 87% of orders, even those with detailed customizations, mobile pickups, and loyalty program codes; it also has the capability to effortlessly hand off to a human team member when needed. Comparable to a seasoned employee, watsonx Orders is not only friendly but also effective, minimizing unnecessary dialogue to maximize throughput and achieving rates of up to 150 vehicles per hour in a dual-lane drive-thru. This cutting-edge solution not only streamlines restaurant operations but also boosts customer satisfaction by cutting down wait times and enhancing order accuracy, making it a valuable asset in today’s fast-paced dining environment. By integrating this technology, restaurants can ensure a more efficient workflow and a better overall experience for their patrons.

What is Bolna?

Seamlessly enhance and streamline your front desk operations to efficiently handle every incoming call without needing any background in prompt engineering. Our platform provides demo agents and templates to help you easily get started. Additionally, our enterprise packages include personalized assistance for both the development and testing of your agents. With a selection of the most lifelike AI voices available, you can choose the perfect one to suit your preferences. We also offer integration capabilities with leading CRMs, along with a thorough knowledge base for uploading documents. Bolna acts as a comprehensive, open-source framework designed for the rapid creation of voice-driven conversational applications that utilize advanced AI technology. You can automate all customer interactions by crafting human-like voice AI agents in mere minutes. Furthermore, you have the option to create custom functions and integrate them into the Bolna framework for bespoke solutions. This level of adaptability empowers businesses to enhance their customer engagement strategies efficiently, ultimately leading to improved satisfaction and loyalty among clients. By leveraging these tools, organizations can stay ahead in the competitive landscape and provide exemplary service.

Media

Media

Integrations Supported

Amazon Polly
Deepgram
ElevenLabs
Google Calendar
HighLevel
HubSpot CRM
HubSpot Customer Platform
IBM watsonx Code Assistant
IBM watsonx.ai
Llama
Llama 2
Llama 3
Llama 3.1
Llama 3.2
Llama 3.3
Make
Microsoft Azure
OpenAI
Shopify
Whisper

Integrations Supported

Amazon Polly
Deepgram
ElevenLabs
Google Calendar
HighLevel
HubSpot CRM
HubSpot Customer Platform
IBM watsonx Code Assistant
IBM watsonx.ai
Llama
Llama 2
Llama 3
Llama 3.1
Llama 3.2
Llama 3.3
Make
Microsoft Azure
OpenAI
Shopify
Whisper

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/watsonx-orders

Company Facts

Organization Name

Bolna

Date Founded

2024

Company Location

United States

Company Website

www.bolna.dev/

Categories and Features

Categories and Features

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