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What is IDEXX VetLab Station?

The IDEXX VetLab Station integrates all necessary diagnostic tools for in-house use, fostering smooth and efficient workflows. It boasts bidirectional connectivity with IDEXX systems, providing instant and consistent data visibility. Designed with simplicity in mind, the workflows require minimal staff training, and upcoming enhancements aim to further elevate operational efficiency. By centralizing diagnostic information, this system minimizes complexity while strengthening decision-making confidence. Clients benefit from continuous support and updates through IDEXX Smart Service, which is available 24/7 in real-time. Understanding that procedures can become convoluted, the IDEXX VetLab Station is specifically engineered to simplify and streamline workflows, thus promoting increased productivity in shorter timeframes. This system seamlessly connects point-of-care analyzers with diagnostic software, resulting in better accuracy and more informed decisions. Additionally, it features immediate two-way integration with VetConnect PLUS and practice management software, ensuring that real-time results are accessible anytime and anywhere. With these advanced functionalities, veterinary practices can not only enhance their operational efficiency but also significantly improve patient care outcomes, ultimately leading to higher satisfaction for both staff and clients.

What is FetchIt?

Fetchit is a user-friendly software that promptly retrieves client data as soon as a call is received. By seamlessly integrating with your Practice Management Software (PMS) and telecommunication systems, it presents a patient's comprehensive chart the moment the phone rings. Utilizing this innovative solution can save significant time, improve customer service, and foster enduring relationships that lead to repeat business. Typically, users experience an average time savings of 37 seconds per call due to instant access to charts. Additionally, the software facilitates easy updates or creation of customer data while on calls, enhancing operational efficiency. It also supports improved staff scheduling by offering insights into call volumes during specific periods or for particular customer service representatives. With timely notifications, client information is readily accessible within your PMS, ensuring that by the time you finish your greeting, the patient's chart and necessary details are on hand for effective assistance. If a customer is not located in your database, you can quickly copy their contact information to either establish a new chart or update an existing one, guaranteeing a smooth experience for both your staff and clients alike. This functionality not only streamlines workflows but also significantly boosts the overall effectiveness of managing client interactions, leading to a more productive work environment.