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What is InSite?

Clients and team members can quickly spot problems, describe them, and submit their feedback with ease—it's truly that straightforward! InSite not only captures a screenshot but also automatically gathers essential details like the link, browser type, operating system, viewport size, and other relevant technical specifications. This means you can bid farewell to complex email threads and disorganized information scattered across multiple platforms. Acting as a centralized hub, InSite consolidates all your feedback, documentation, and communication in one place, ensuring thorough and organized records. You have the option to invite unlimited clients and colleagues to share their perspectives, as there are no restrictions on the number of reviewers allowed. Clients can effortlessly access the website to provide their insights without the need for registration or logging in for any submissions or change requests. Additionally, you can tailor the frequency and method of notifications, choosing between app alerts or emails, so you can respond directly from your inbox. InSite is designed to be user-friendly for everyone—not just developers or IT specialists—making it accessible from the outset. With its cloud hosting, there’s no installation necessary, and you won’t have to worry about permanently deleting completed projects since you can archive them for future reference. This ensures that all your valuable feedback and previous work remain easily accessible whenever you need them, fostering a culture of continuous improvement and collaboration. Overall, InSite transforms the feedback process into a seamless and efficient experience for all involved.

What is FeedbackRIG?

Customers who voice their dissatisfaction frequently offer the most insightful perspectives for driving your business forward. We undertake the challenging responsibility of identifying patterns and emphasizing key areas that need your attention, enabling you to concentrate your energy on improving your operations. By evaluating how your product, service, and overall customer experience meet, fall short of, or exceed expectations, you can effectively lessen customer dissatisfaction and reduce churn rates. Continuously monitoring customer satisfaction plays a crucial role in pinpointing issues and resolving them swiftly. Our service streamlines the feedback interpretation process, allowing you to derive actionable insights and set Key Performance Indicators with ease. You can also collect feedback using your own domain via a simple URL, enhancing the customization of your approach. Furthermore, integrating user feedback into Trello cards simplifies the collection of screenshots and technical details, reducing the burden of managing customer inputs separately. Engaging your customers effectively can significantly improve loyalty and retention. In conclusion, acknowledging and addressing customer feedback not only enhances satisfaction but can lead to lasting success for your business. By making these improvements, you position your company for a promising trajectory in a competitive market.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

€20 per month
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

InSite Webservices

Date Founded

2006

Company Location

Germany

Company Website

insite-feedback.com/en/

Company Facts

Organization Name

LogicInflux

Date Founded

2017

Company Location

United Kingdom

Company Website

feedbackrig.com

Categories and Features

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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