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What is Increasingly?

AI is progressively employing machine learning at various stages of the customer journey, analyzing past buying habits and instances of cart abandonment while considering the unique actions of each shopper. By evaluating elements like the timing of purchases, price sensitivity, and spontaneous buying cues, it effectively predicts the chances of a transaction taking place. This thorough analysis enables the pinpointing of ideal product pairings, which are showcased in real-time, creating numerous cross-selling chances. It is crucial for users to maintain agency within the AI framework; therefore, the Increasingly platform empowers customers with a customized interface to engage with. Through this personalized interface, users can produce reports, create product bundles, refresh their feeds, and more, guaranteeing a bespoke experience. Furthermore, our dedicated customer success team stands ready to offer assistance, thereby enriching the overall user journey. In doing so, we aim to foster a more interactive relationship between customers and the AI, enhancing satisfaction and engagement.

What is CustomerGauge?

CustomerGauge empowers B2B companies to harness customer insights and behaviors, facilitating the alignment of business strategies while enhancing account retention rates. Additionally, it drives revenue growth by enabling effective up-sells and cross-sells. The CustomerGauge Account Experience™ platform enables businesses to track account engagement and gather valuable feedback from important stakeholders. It features the ability to segment real-time data into personalized dashboards and correlate feedback with alterations in NPS scores and overall revenue. With the use of custom and native integrations, users can monitor engagement levels, including the frequency with which key stakeholders respond to surveys, submit support requests, and interact with marketing communications. Furthermore, the CustomerGauge Account Expert™ platform allows users to establish KPI targets, effectively closing the feedback loop, pinpointing accounts that are at a higher risk of churn, and predicting the potential revenue impact resulting from changes in NPS scores. This comprehensive approach ensures that businesses can proactively manage their customer relationships and drive sustainable growth. Don’t miss out—schedule a demo today to see how CustomerGauge can transform your business strategy.

Media

Media

Integrations Supported

Desktop.com
Freshdesk
HubSpot CRM
HubSpot Customer Platform
IBM WebSphere Application Server
Intelligent Reach
Kapiche
Keap
Magento
NetSuite
Newbook
Oracle CPQ
Oracle Commerce
Rivery
Salesforce Commerce Cloud
Shopify
Stackreaction
Sugar Sell
Wonderflow
Wufoo

Integrations Supported

Desktop.com
Freshdesk
HubSpot CRM
HubSpot Customer Platform
IBM WebSphere Application Server
Intelligent Reach
Kapiche
Keap
Magento
NetSuite
Newbook
Oracle CPQ
Oracle Commerce
Rivery
Salesforce Commerce Cloud
Shopify
Stackreaction
Sugar Sell
Wonderflow
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Increasingly

Date Founded

2016

Company Location

United Kingdom

Company Website

www.increasingly.com/how-it-works

Company Facts

Organization Name

CustomerGauge

Date Founded

2007

Company Location

Netherlands

Company Website

customergauge.com

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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