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What is Infinia ML?

Navigating document processing can often seem complex, yet it can be simplified. Our intelligent document processing platform is designed to discern what you are seeking, whether it be extraction or categorization. Infinia ML harnesses the power of machine learning to swiftly grasp context and the interconnections between words and data visuals. We are committed to assisting you in reaching your objectives through our advanced machine learning features. Utilizing machine learning can empower you to enhance your business decisions significantly. We customize our solutions to address your specific business challenges, revealing hidden insights and enabling precise predictions that steer you towards success. Furthermore, our intelligent document processing solutions are not mere illusions; they stem from years of expertise and cutting-edge technology, ensuring reliability and effectiveness. By integrating our solutions, you can transform how your organization handles data and insights.

What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

Media

Media

Integrations Supported

Genesys Cloud CX
NICE Workforce Management (WFM)
NTT Cloud Communications
Salesforce
TCS BaNCS
Zendesk

Integrations Supported

Genesys Cloud CX
NICE Workforce Management (WFM)
NTT Cloud Communications
Salesforce
TCS BaNCS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infinia ML

Date Founded

2017

Company Location

United States

Company Website

infiniaml.com

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Categories and Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

OCR

Batch Processing
Convert to PDF
ID Scanning
Image Pre-processing
Indexing
Metadata Extraction
Multi-Language
Multiple Output Formats
Text Editor
Zone Selection Tool

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

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