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What is InteractionSync?

To deliver exceptional customer experiences, it is crucial for contact center representatives to possess a thorough and unified understanding of omnichannel engagement. InteractionSync for Genesys Cloud provides this essential capability, enabling agents to deliver outstanding service swiftly, effectively, and consistently. A successful strategy for creating a comprehensive customer experience necessitates the integration of key systems, including your CRM and contact center operations. By utilizing InteractionSync for Genesys Cloud, agents obtain a cohesive view of omnichannel interactions within Microsoft Dynamics 365, which continuously improves customer experiences through both speed and quality. This solution simplifies navigation and reduces the number of keystrokes required to access customer information, consequently allowing agents to save valuable time. Moreover, features such as intelligent screen pops and the automatic creation of Dynamics 365 activities significantly enhance operational efficiency, enabling agents to concentrate more on customer interactions rather than on administrative duties. Ultimately, this integration not only elevates agent productivity but also plays a vital role in enhancing overall customer satisfaction, leading to a more engaged and loyal clientele. As a result, organizations can foster stronger relationships with their customers, contributing to long-term success and growth.

What is FullContact?

FullContact is a cutting-edge Identity Resolution company dedicated to fostering trust between individuals and brands in real-time while ensuring privacy is maintained. Our solutions empower businesses to craft personalized customer experiences, enhance advertising effectiveness, and strengthen identity verification and fraud prevention by aggregating data and leveraging insights at crucial moments. Additionally, FullContact equips your platforms with the necessary data and intelligence to reliably recognize individuals and refine experiences, all while prioritizing privacy and security above all else. By focusing on these critical aspects, we aim to revolutionize how brands connect with their customers.

Media

Media

Integrations Supported

ActiveCampaign
Agile CRM
Aritic Desk
BenchmarkONE
BlueConic
Constant Contact Lead Gen & CRM
Cyfe
Desktop.com
HubSpot CRM
HubSpot Marketing Hub
JivoChat
Lead Guerrilla
Marketo
Microsoft 365
Nintex Process Platform
Optimizely One
Pipedream
Quickwork
Stackreaction
iPresso

Integrations Supported

ActiveCampaign
Agile CRM
Aritic Desk
BenchmarkONE
BlueConic
Constant Contact Lead Gen & CRM
Cyfe
Desktop.com
HubSpot CRM
HubSpot Marketing Hub
JivoChat
Lead Guerrilla
Marketo
Microsoft 365
Nintex Process Platform
Optimizely One
Pipedream
Quickwork
Stackreaction
iPresso

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TTEC Digital

Company Location

United States

Company Website

ttecdigital.com/solutions/interactionsync

Company Facts

Organization Name

FullContact

Date Founded

2010

Company Location

United States

Company Website

www.fullcontact.com

Categories and Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Categories and Features

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

Identity Management

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

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