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Experience swift and efficient problem tracking powered by intelligent AI helpers that adapt to the expertise of your team, enabling you to expedite project completion while delivering high-quality products more rapidly. By leveraging your team's documentation and past project insights, this system enhances the resolution of design, development, and management obstacles. It empowers team members to create well-documented tasks, ensuring projects stay organized for faster delivery. Instantly capture issues using visual tools like screenshots, videos, and session logs from both web and mobile, all in a format that developers appreciate. With AI assistants knowledgeable about your product, execution is streamlined, boosting your team's overall efficacy. Anticipate personalized code snippets, design tips, and specific issue resolutions tailored to fit your product’s needs. Thanks to a context-aware AI copilot that understands your team's documentation, project history, and relevant links, you can generate fully documented issues in just seconds, complete with suggested statuses, labels, advanced filtering options, and rich text descriptions, driving even greater productivity and efficiency. This seamless integration of technology into your workflow not only simplifies the problem-tracking process but also significantly enhances collaboration among team members, ultimately leading to better outcomes. Furthermore, as your team becomes more adept at using these tools, their collective capability to tackle complex projects will continue to grow, fostering a culture of continuous improvement and innovation.
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Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.
Integrations Supported
GitHub
Slack
Amazon Connect
Asset Panda
BambooHR
BitLocker
Boomi
Ivanti Neurons
Jira Service Management
LumApps
Integrations Supported
GitHub
Slack
Amazon Connect
Asset Panda
BambooHR
BitLocker
Boomi
Ivanti Neurons
Jira Service Management
LumApps
API Availability
Has API
API Availability
Has API
Pricing Information
$10 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Iteration X
Company Location
United States
Company Website
www.iterationx.com
Company Facts
Organization Name
Espressive
Date Founded
2017
Company Location
United States
Company Website
www.espressive.com/platform/products/agent-co-pilot
Categories and Features
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies