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What is Ivans eServicing?

Handling inquiries about retail agent policies, billing, claims, and payments often demands significant dedication, particularly in larger organizations. Ivans eServicingâ„¢ optimizes these workflows, removing the need for manual processing of individual requests. Furthermore, retail agents gain instant access to answers directly within their management systems, which simplifies their responsibilities considerably. Our mission is to promote automation for all stakeholders, and Ivans eServicing creates a seamless link to the customer self-service platforms used by retail agents. This method greatly cuts down on the time spent on administrative tasks, which is essential as agents tend to favor MGAs that enhance their workflow efficiency. By providing quick access to critical information regarding policies, billing, claims, and payments, retail agents can stay focused within their systems without interruptions. Since the process of paying for insurance is rarely enjoyable, it is crucial to make it as simple as possible. Additionally, allowing insured customers to pay their premiums directly through the self-service portal of their retail agent not only improves convenience but also promotes a more efficient experience overall. This comprehensive approach ultimately fosters a more productive relationship between agents and their clients, leading to enhanced satisfaction and loyalty.

What is EbixEnterprise?

EbixEnterprise operates as a comprehensive solution for managing insurance, streamlining policy management across its entire life cycle. The platform includes six essential components: Customer Relationship Management (CRM), a health insurance exchange, policy administration, claims administration, data analytics, and a consumer web portal. These interconnected elements ensure that data flows smoothly to meet various business needs. SmartOffice CRM allows organizations to effectively manage details about agents and brokers, commission systems, sales processes, and state licensing information. Additionally, the Online Quoting Portal, known as HealthConnect, serves as an exceptional marketplace for the trading of health insurance and employee benefits. Moreover, EbixEnterprise Administration provides a powerful policy management system, supplying users with the essential tools to oversee policies, outline insurance plans, and keep track of relevant rate information. This all-encompassing strategy not only boosts operational efficiency but also fosters enhanced decision-making throughout the organization. Ultimately, EbixEnterprise positions itself as a pivotal asset for businesses looking to optimize their insurance management practices.

Media

Media

Integrations Supported

Virtual Cabinet

Integrations Supported

Virtual Cabinet

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ivans

Date Founded

1983

Company Location

United States

Company Website

www.ivans.com/for-mgas/products/ivans-eservicing/

Company Facts

Organization Name

Ebix

Date Founded

1976

Company Location

United States

Company Website

www.ebix.com/ebix-enterprise

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