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What is Ivans eServicing?

Handling inquiries about retail agent policies, billing, claims, and payments often demands significant dedication, particularly in larger organizations. Ivans eServicingâ„¢ optimizes these workflows, removing the need for manual processing of individual requests. Furthermore, retail agents gain instant access to answers directly within their management systems, which simplifies their responsibilities considerably. Our mission is to promote automation for all stakeholders, and Ivans eServicing creates a seamless link to the customer self-service platforms used by retail agents. This method greatly cuts down on the time spent on administrative tasks, which is essential as agents tend to favor MGAs that enhance their workflow efficiency. By providing quick access to critical information regarding policies, billing, claims, and payments, retail agents can stay focused within their systems without interruptions. Since the process of paying for insurance is rarely enjoyable, it is crucial to make it as simple as possible. Additionally, allowing insured customers to pay their premiums directly through the self-service portal of their retail agent not only improves convenience but also promotes a more efficient experience overall. This comprehensive approach ultimately fosters a more productive relationship between agents and their clients, leading to enhanced satisfaction and loyalty.

What is I-CAPS?

I-CAPS, which stands for Intelligent Claims Administration System, is a comprehensive solution tailored to address all elements of the health claims payment landscape through a cohesive structure that caters to the varied needs of payers. This includes essential functionalities such as membership management, billing, enrollment, mailroom operations, claims processing, network oversight, contracting, pricing strategies, utilization reviews, and customer support. Our I-CAPS system, combined with the Advanced Value Scale (AVS) coding compliance software, empowers clients to make well-informed decisions, aiding them in effectively managing costs. Additionally, the Advanced Network Administrator (ANA) streamlines the accuracy of provider information with high efficiency. Our innovative Resource-Based, Usual Customary, and RESPONSIBLE fee schedule (RB-UCR), grounded in RBRVS and NCCI frameworks, stands out as a market leader. To thoroughly evaluate your plan or provider’s performance, we recommend our Cost Containment Audit and Recovery Services (CCARS), which deliver a careful and non-disruptive analysis of claims efficiency. This comprehensive strategy not only boosts operational performance but also fosters increased transparency in the health claims sector, ultimately benefiting all stakeholders involved. By implementing our solutions, organizations can significantly improve their overall claims management processes while enhancing service delivery.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ivans

Date Founded

1983

Company Location

United States

Company Website

www.ivans.com/for-mgas/products/ivans-eservicing/

Company Facts

Organization Name

W.O. Comstock & Associates

Company Website

www.amrhealth.com

Categories and Features

Categories and Features

Claims Processing

Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration

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