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What is Ivans eServicing?

Handling inquiries about retail agent policies, billing, claims, and payments often demands significant dedication, particularly in larger organizations. Ivans eServicingâ„¢ optimizes these workflows, removing the need for manual processing of individual requests. Furthermore, retail agents gain instant access to answers directly within their management systems, which simplifies their responsibilities considerably. Our mission is to promote automation for all stakeholders, and Ivans eServicing creates a seamless link to the customer self-service platforms used by retail agents. This method greatly cuts down on the time spent on administrative tasks, which is essential as agents tend to favor MGAs that enhance their workflow efficiency. By providing quick access to critical information regarding policies, billing, claims, and payments, retail agents can stay focused within their systems without interruptions. Since the process of paying for insurance is rarely enjoyable, it is crucial to make it as simple as possible. Additionally, allowing insured customers to pay their premiums directly through the self-service portal of their retail agent not only improves convenience but also promotes a more efficient experience overall. This comprehensive approach ultimately fosters a more productive relationship between agents and their clients, leading to enhanced satisfaction and loyalty.

What is Insuresoft Diamond?

Insuresoft's Diamond is a robust enterprise solution designed specifically for the personal and commercial insurance markets, encompassing vital functions such as policy management, billing processes, claims handling, digital interaction, and sophisticated data analytics to better support insurers' objectives. The platform boasts cloud-based, real-time features tailored for rating and underwriting that cater to the unique requirements of both personal and commercial insurance lines, ensuring a seamless experience for brokers, agents, consumers, and policyholders. Diamond Billing significantly boosts operational efficiency and enhances customer satisfaction by offering both reliability and adaptability, which effectively minimizes billing mistakes. The claims administration module empowers professionals to efficiently manage claims, integrating coverage verification and facilitating smooth third-party interactions. Moreover, the platform provides pre-configured web portal access for agents and policyholders, allowing insurers to customize the range of information and features accessible to users. This comprehensive strategy not only optimizes operational workflows but also promotes better communication and service delivery throughout the insurance industry. By leveraging these capabilities, Insuresoft's Diamond ultimately aims to transform the insurance experience for all stakeholders involved.

Media

Media

Integrations Supported

Diamond Billing
Hubble

Integrations Supported

Diamond Billing
Hubble

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ivans

Date Founded

1983

Company Location

United States

Company Website

www.ivans.com/for-mgas/products/ivans-eservicing/

Company Facts

Organization Name

Insuresoft

Date Founded

1993

Company Location

United States

Company Website

www.insuresoft.com/platform/

Categories and Features

Categories and Features

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