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What is Upland Kapost?

The Upland Kapost content operations platform unites revenue teams, facilitating seamless communication throughout every stage of the customer journey. Recognizing the complexities involved in managing extensive content, particularly on a large scale, we offer a powerful platform designed to meet these intricate needs. With our Upland Kapost Premier Success Plans, organizations can alleviate the strain of costly custom services while laying a strong foundation for success. Our Platinum plan, which represents the pinnacle of our service offerings, provides your organization with unmatched expertise and value, ensuring readiness for upcoming challenges. By taking advantage of this elite plan, your business is positioned to optimize its capabilities and excel in a competitive environment. This comprehensive approach not only enhances collaboration but also fosters sustained growth and innovation within your team.

What is CustomerSuccessBox?

CustomerSuccessBox, an innovative software designed to enhance customer satisfaction for SaaS B2B companies, was established to address the demand for proactive customer support solutions. The company's vision encompasses leveraging artificial intelligence (AI), machine learning (ML), and customer onboarding processes to streamline communication, analyze product usage, and facilitate onboarding, all with the aim of lowering customer success service costs and maximizing the lifetime value of clients. Additionally, it seeks to eliminate the necessity for a dedicated customer success operations role to manage and fine-tune the Customer Success platform. By utilizing Customer Success Intelligence (CSI), CustomerSuccessBox provides tailored recommendations for the next best actions for each account, thereby increasing the efficiency of customer success managers (CSMs). Currently, CustomerSuccessBox processes millions of interactions weekly from a user base exceeding 250,000, utilizing its patent-pending technology, which is capable of managing around 2,200 events per second. This remarkable capacity positions CustomerSuccessBox as a leader in the realm of automated customer success solutions.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
1Kosmos
Adobe Experience Manager
Bigtincan Readiness
Box
Chargebee
Drupal
Eloqua
Help Scout
Jira Service Management
Jive
LinkedIn
Marketo
QuickBooks Online
Seismic
Showpad Coach
Sitecore
WordPress

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
1Kosmos
Adobe Experience Manager
Bigtincan Readiness
Box
Chargebee
Drupal
Eloqua
Help Scout
Jira Service Management
Jive
LinkedIn
Marketo
QuickBooks Online
Seismic
Showpad Coach
Sitecore
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upland Software

Date Founded

2010

Company Location

United States

Company Website

uplandsoftware.com/kapost/

Company Facts

Organization Name

CustomerSuccessBox

Date Founded

2018

Company Location

United States

Company Website

customersuccessbox.com

Categories and Features

Content Creation

Advertising Content Creation
Case Study Creation
Collaboration Tools
Content Calendar
Content Creator Marketplace
Content Curation
Content Planning
Content Topic Research
Create Reports
Marketing Content Creation
Quiz Creation
Sales Content Creation
Template Creation
User-Generated Content
Video Content Creation
Visual Content Creation
Written Content Creation

Content Marketing

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Enterprise Content Management (ECM)

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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