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What is Key Lime Labs Competitive Insights?

Competitive Insights, a pioneering initiative from Key Lime Labs—part of the well-established UX research and design company, Key Lime Interactive—focuses on accelerating brand development by making the uncovering of human insights more accessible. As the premier mobile platform designed specifically for UX competitive analysis, it distinguishes itself within the competitive landscape. Join an array of respected organizations that trust our insights platform for strategic direction. Our skilled professionals offer indispensable UX advice for creating remarkable experiences with cutting-edge technologies such as VR/AR, extended reality, smart devices, and voice interfaces. Engage in our free quarterly Q&A sessions to tackle your most urgent design issues within the emerging tech arena. Additionally, our interactive journey mapping tool facilitates the swift and easy creation of vital user and comprehensive customer experience journeys, ensuring that these pathways are both up-to-date and user-centric. With a single click, you can access a thorough mobile UX competitive analysis, allowing you to relax as we navigate the intricacies of digital commerce. Since our inception in 2009, we have been committed to overcoming obstacles for brands worldwide, enhancing not only the usability of their products but also the enjoyment they bring. Our dedication to innovation and superior user experience continues to drive our mission forward, ensuring that we consistently meet the evolving needs of our clients. Ultimately, we believe that understanding user behavior is the key to successful product development and design.

What is Gainsight?

Transforming your clients into a robust engine for growth is entirely possible with the right approach. The Gainsight Customer Cloud brings together all the essential technologies to ensure smooth product adoption, aiding your customers in achieving their objectives alongside your business. By skillfully managing the customer journey across various departments, you can build enduring relationships and continuously yield impressive outcomes. Merging comprehensive SaaS product analytics with customized in-app interactions allows you to offer users exceptional experiences. Collecting valuable feedback and engaging with respondents to complete the feedback loop helps reveal insights that significantly enhance customer experience. This versatile platform acts as a centralized resource for customer data systems, empowering every team member with actionable insights to improve decision-making focused on customer satisfaction. Additionally, it promotes revenue growth through in-depth whitespace analysis, well-crafted upsell and cross-sell strategies, and streamlined renewal processes to boost profitability. In achieving these goals, businesses can not only strengthen connections with their customers but also secure their long-term success in an increasingly competitive landscape. Ultimately, fostering such relationships ensures that companies remain agile and responsive to market demands, paving the way for sustained growth.

Media

Media

Integrations Supported

AppEQ.ai
Boomerang
Champify
Cobalt
DataJoy
Hightouch
Hub
HubSpot CRM
Intellum Platform
Momentum
NetSuite
Pendo
Pendo
Salesforce Service Cloud
Seekwell
Segment
Slack
TheLoops
Una
inSided

Integrations Supported

AppEQ.ai
Boomerang
Champify
Cobalt
DataJoy
Hightouch
Hub
HubSpot CRM
Intellum Platform
Momentum
NetSuite
Pendo
Pendo
Salesforce Service Cloud
Seekwell
Segment
Slack
TheLoops
Una
inSided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Key Lime Interactive

Date Founded

2009

Company Location

United States

Company Website

labs.keylimeinteractive.com/ci-about

Company Facts

Organization Name

Gainsight

Date Founded

2009

Company Location

United States

Company Website

www.gainsight.com

Categories and Features

Competitive Intelligence

Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Mobile App Analytics

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Revenue Tracking
Uninstall Tracking

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Revenue Operations

AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

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