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What is LaVita?
For those aiming to enhance their growth or reduce their workload, LaVita Plan is ready to provide support. With outstanding and personalized service available at a competitive price, you can seamlessly incorporate our solutions into your business within minutes. Streamlining front desk duties, back office responsibilities, and project assistance has become remarkably straightforward. Take advantage of an on-call design team without the complications of recruitment or training of new employees. Furthermore, leverage the expertise of experienced marketing specialists to elevate your business’s performance. By collaborating with us, you can concentrate on your core competencies while we take care of the remaining tasks, ensuring a smoother operation overall. This allows you to maximize efficiency and drive your business towards greater success.
What is Google Cloud Agent Assist?
Elevate customer interactions with human representatives using Agent Assist, a component of Google Cloud's Contact Center AI, which supplies pre-formulated responses to guarantee prompt communication. By tapping into a unified knowledge repository, it delivers thorough answers to customer questions. This functionality empowers agents to handle 28% more interactions, resulting in decreased operational costs, reduced average hold times, and enhanced capabilities to navigate peak periods effectively. As a result, customer satisfaction can improve by 10% due to the provision of consistent, high-quality replies, and the training process accelerates as agents draw insights from top-performing colleagues. The introduction of Smart Reply can also minimize abandoned chats by facilitating response times that are 15% faster, drawing on immediate answers from the central knowledge repository. Additionally, Agent Assist recommends successful phrases employed by proficient agents, contributing to a more uniform and higher-quality customer experience. The system further advises relevant content from the knowledge base to help agents resolve customer issues more efficiently, thereby reducing wait times and ensuring accurate information delivery. Overall, the integration of these capabilities enhances the customer support workflow, making it not only more efficient but also significantly more effective in meeting customer needs. With continuous improvements, businesses can adapt to changing customer expectations while maintaining a high standard of service.
Integrations Supported
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
Integrations Supported
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$0.06 per session
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LaVita
Company Website
www.wearelavitaplan.com
Company Facts
Organization Name
Date Founded
1998
Company Location
United States
Company Website
cloud.google.com/agent-assist