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What is LexisNexis Claims Compass?

Boost your operational efficiency and confidently automate processes by integrating reliable and timely insights into your claims management system. Leverage Claims Compass, an adaptable platform that seamlessly connects various solutions, to embed these essential insights within your system. By using this platform, you can not only speed up cycle times but also improve the claims handling process while reducing costs through access to extensive data and analytics. Optimizing your workflows makes it possible to implement advanced analytics, delivering critical intelligence that enhances decision-making throughout the claims journey. Furthermore, strengthen your fraud prevention strategies by utilizing predictive analytics, advanced investigation methods, and robust medical provider management tools. This comprehensive strategy is designed to ensure a faster recovery of your customers' satisfaction by utilizing a claims management system that delivers unparalleled processing capabilities. In doing so, you not only advance your organization's interests but also elevate the overall experience for your clients, fostering long-term loyalty and trust. Ultimately, a well-integrated claims management system serves as a catalyst for sustained growth and operational excellence.

What is ClaimXperience?

Claims representatives now have the unprecedented chance to collaborate closely with policyholders throughout the claims process. By engaging policyholders more deeply, not only is customer satisfaction boosted, but it also aids in reducing the costs associated with managing claims. Nowadays, policyholders expect a high level of service that accommodates their availability rather than that of the representatives. When policyholders take an active role in every step of the claims process, their satisfaction significantly improves. Utilizing the ClaimXperience video collaboration tool provides the benefit of "eyes-on-site" from your office, facilitating effective triage and assessment of damage severity. This heightened accuracy allows for a greater number of claims to be resolved directly, thereby cutting down on expenses related to in-person visits. Additionally, when an on-site evaluation becomes necessary, you can guarantee that the appropriate expert is sent out from the start, further optimizing the process. This innovative approach ultimately cultivates a more effective and customer-oriented claims experience that meets the evolving needs of policyholders. As a result, both sides can enjoy a smoother interaction that builds trust and efficiency.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LexisNexis

Date Founded

1970

Company Location

United States

Company Website

risk.lexisnexis.com/products/claims-compass

Company Facts

Organization Name

Xactware

Date Founded

1986

Company Location

United States

Company Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Categories and Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

Categories and Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

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