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What is Livewire Digital?

Livewire Digital is your all-in-one solution provider, delivering both hardware and software that cater to every aspect of your self-service needs. Our Internet of Things (IoT) platform enables efficient monitoring of remote devices while streamlining transaction management that aligns with your business processes. The versatile eConcierge IoT platform enhances your product's time to market, significantly lowering costs and mitigating risks through dependable software modules that have undergone rigorous field testing. From simple device interfaces to complex enterprise system integrations, our platform is designed to fulfill all your management requirements. With more than twenty years of expertise in self-service and real-time data management, we have a wealth of experience in providing kiosks and connected device systems, ensuring a seamless process that reduces your expenditures. Our commitment to exceptional support throughout your journey makes us a reliable partner in achieving your objectives, and we continually strive to innovate and improve our offerings to better serve your needs.

What is Geomant Wallboard?

Real-time and historical performance management solutions specifically designed for wallboards and agent desktops are crucial in today's call centers. By converting data into actionable insights, organizations can enhance their operational efficiency significantly. Optimizing workforce management is essential, as it empowers agents to be well-informed and self-managing in their roles. This strategy not only improves the overall customer experience but also delivers real-time performance metrics to adjust to changing demands effectively. Aligning all team members promotes a collaborative environment centered around providing outstanding service to customers. Whether agents are working remotely or in-office, a unified experience is essential for success. Achieving your operational objectives has never been more effective! Geomant Wallboard solutions excel at consolidating and displaying data from various sources. With certified connectors and extensive experience with multiple CRM platforms, we simplify processes for all stakeholders involved. Decision-makers are equipped with vital metrics across different platforms, offering a holistic view of operations. Furthermore, by granting your management team mobile access, they can effortlessly monitor business performance from any location, ensuring they stay connected and informed at all times. This enhanced level of accessibility revolutionizes management interactions with their teams and significantly boosts overall performance, paving the way for continued growth and success.

Media

Media

Integrations Supported

Avaya Cloud Office
IBM Watson
Inova
LUIS
Laravel Jetstream
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Skype

Integrations Supported

Avaya Cloud Office
IBM Watson
Inova
LUIS
Laravel Jetstream
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Skype

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Livewire Digital

Date Founded

1998

Company Location

United States

Company Website

www.livewiredigital.com

Company Facts

Organization Name

Geomant

Date Founded

1984

Company Location

United Kingdom

Company Website

www.geomant.com/end-user-solutions/wallboards-for-contact-centers

Categories and Features

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Categories and Features

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

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