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What is MS Shift?
At the Concierge Desk, every second counts as guests seek immediate assistance, and any delays can disrupt the efficiency of service. The Concierge Suite is equipped with an intuitive task log and an optimized workflow that enhances guest interactions. Concierges skillfully manage various responsibilities at once, and the option to tailor your task log to fit your individual requirements greatly enhances productivity. Our system allows you to fulfill your duties with fewer clicks, making it possible to create customized directions and printables while also saving frequently accessed routes. You can quickly find nearby businesses, access maps, and provide directions to assist guests in a timely manner. Furthermore, sharing this vital information directly with guests helps ensure they arrive at their destinations without delay. The platform includes a trackable texting feature that facilitates smooth communication with guests, retaining a history of previous messages for easy access. Additionally, our print-on-demand document library reduces paper waste by enabling electronic delivery of personalized itineraries and confirmations. To preserve a consistent brand identity, the system also provides updated custom layouts for confirmations and itineraries, keeping your team well-informed and synchronized. This all-encompassing suite of tools not only enriches the guest experience but also significantly improves operational efficiency, ensuring that every interaction is both seamless and memorable. It is designed to adapt and grow with your needs, allowing concierges to deliver exceptional service consistently.
What is Attraction Suite?
Our software is equipped with all the necessary features that facilitate your business's growth in a user-friendly and efficient way. It accommodates both online and in-house reservations, ensuring your calendar management functions seamlessly in real-time to eliminate overbooking complications. You can produce detailed manifest and marketing reports, enabling you to filter and export information based on selected metrics, which supports the reconciliation of income and expenses while revealing potential future prospects. The system allows you to confirm transactions, send reminders for upcoming trips or tours, and follow up with clients to show appreciation, in addition to promoting your social media platforms and linking to review sites like TripAdvisor, Yelp, and Google. Furthermore, the software enables integration with third-party providers such as TripAdvisor, Viator, and Groupon, allowing you to issue vouchers, coupons, and discounts that can boost your sales and enhance your profit margins. It also offers the capability to assign distinct sign-in credentials for your employees and track their activity, allowing you to monitor any modifications made. Additionally, you can forge collaborations with local concierges, who can help streamline online bookings for your customers, ultimately enriching their experience and generating extra income for your business. This comprehensive tool not only simplifies operations but also empowers you to concentrate on strategic growth initiatives.
Integrations Supported
Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp
Integrations Supported
Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
MS Shift
Date Founded
2005
Company Location
United States
Company Website
ms-concierge.com
Company Facts
Organization Name
INFOTREE
Date Founded
2008
Company Location
United States
Company Website
www.attractionsuite.com
Categories and Features
Categories and Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Tour Operator
Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management