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ConnectWise RMMOversee your clients' IT systems effectively by utilizing ConnectWise RMM, a comprehensive software solution designed to provide proactive management tools along with NOC services that will surpass client expectations. With the rising number of vulnerabilities each year, prioritizing smart patching has become crucial; our system automatically tests and deploys patches whenever feasible while minimizing the installation of harmful updates. This ensures that your clients remain secure, allowing you to focus less on endpoint management and dedicate more time to expanding your business. Finding, hiring, and keeping top-tier talent can be a significant challenge, with 81% of IT leaders affirming that securing the right professionals is tough. By incorporating ConnectWise RMM and NOC services, you can access the necessary expertise and problem-solving capabilities to fulfill your clients' needs without the burden of increasing your workforce. Ultimately, this strategic approach not only enhances client satisfaction but also positions your business for sustainable growth in a competitive market.
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What is MSPCFO?
Your business dynamics and interactions with clients are in a perpetual state of flux. It can be difficult to identify financial inefficiencies and missed revenue chances without dedicating substantial time to analyzing data and creating a static spreadsheet. MSPCFO provides you with comprehensive insights that help identify which contracts, engineers, and clients are enhancing your profitability and which may be detracting from it month after month. With our sophisticated business intelligence platform, you gain access to more than 50 real-time reports, empowering you to recognize, evaluate, and track the elements that drive revenue growth as well as those that impede profitability. The crucial data needed to optimize your revenue is already present within your PSA; unlock it today. By leveraging MSPCFO, you can reveal the complex information essential for evaluating the profitability of your agreements and teams, ultimately enabling you to make strategic decisions that will boost your earnings in the future. As a result, you can foster a financially healthier business environment while maximizing your potential for growth.
What is DeskDirector?
With DD Tech, you can effortlessly oversee your ConnectWise and Autotask tickets from virtually anywhere and on any device that suits your needs. The platform boasts a fully customizable Service Catalog and sophisticated Custom Forms, allowing you to deliver timely and relevant assistance to your users from the very first interaction. Keep communication channels open with your users and consistently provide excellent service through DD Chat. Moreover, you can take advantage of pre-designed email templates that enable users to add notes to their tickets or reach out to your technicians for assistance. From working collaboratively on tickets with clients to crafting engaging service experiences, DeskDirector is tailored to meet the various demands of your Managed Service Provider (MSP) environment. This all-encompassing strategy guarantees that every facet of user interaction and service provision is flawlessly interconnected, promoting efficiency and satisfaction. By leveraging these tools, you can enhance your overall service quality and streamline your operations effectively.
Integrations Supported
Autotask PSA
Bigger Brains
ConnectBooster
ConnectWise CPQ
Datto RMM
Datto Workplace
Microsoft Power Automate
QuoteWerks
Wise-Pay
Integrations Supported
Autotask PSA
Bigger Brains
ConnectBooster
ConnectWise CPQ
Datto RMM
Datto Workplace
Microsoft Power Automate
QuoteWerks
Wise-Pay
API Availability
Has API
API Availability
Has API
Pricing Information
$175 per 3 users per month
Free Trial Offered?
Free Version
Pricing Information
$97 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
MSPCFO
Date Founded
2012
Company Location
United States
Company Website
www.mspcfo.com/msp-software
Company Facts
Organization Name
DeskDirector
Date Founded
2012
Company Location
New Zealand
Company Website
www.deskdirector.com
Categories and Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Sales Analytics
Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting