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What is Mapovate?
The wizard simplifies the process of crafting your journey maps, enabling you to easily navigate through a step-by-step guide for their development. Once completed, sharing these journey maps with various stakeholders is a breeze, and you can conveniently present reports in presentation mode while having the option to save and export your maps as PDFs. Collaboration becomes effortless as you can provide feedback to colleagues and stakeholders, addressing real customer concerns directly on the journey maps themselves. Collecting and reporting Voice of Customer insights is made straightforward, further enhanced by the capability to create and send surveys instantly through Mapovate’s integration with KnowledgeTRAK. This integration allows you to gather VOC feedback from all customer touchpoints and interaction channels, facilitating real-time visualization of results within your Customer Experience Journey Maps. By adopting this thorough approach, every facet of the customer experience is taken into account and systematically refined, ultimately leading to improved customer satisfaction and engagement.
What is Adobe Customer Journey Analytics?
Uncover your customers' locations in the brief time it takes to read this message. Our all-encompassing customer analytics solution across multiple channels allows you to quickly understand the journeys of your customers, both online and offline, providing you with the necessary insights to create exceptional real-time experiences at scale. Collect data from every interaction channel and transform this omnichannel information into a unified customer journey, all made possible by the Adobe Experience Platform. With continuous data streaming, you gain instant access to customer behaviors and preferences. Information is compiled as customers navigate through online platforms, physical stores, call centers, and more. This fully integrated dataset permits endless analysis of any data point across different channels, removing the complexity of intricate SQL queries. User IDs from various channels and devices merge into a single cohesive customer profile. Enhance your operations and increase efficiency with the user-friendly conversational AI assistant, which ensures your business can respond dynamically to customer demands. By utilizing these advanced tools, you can not only keep pace with market trends but also significantly elevate your customer engagement strategy for better results. Additionally, this approach empowers your team to focus on strategic initiatives as operational tasks become more automated.
Integrations Supported
Accutics
Adobe Analytics
Adobe Experience Agent Orchestrator
Adobe Experience Cloud
Adobe Experience Platform
QEval
Integrations Supported
Accutics
Adobe Analytics
Adobe Experience Agent Orchestrator
Adobe Experience Cloud
Adobe Experience Platform
QEval
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ethos Integrated Solutions
Company Location
United Arab Emirates
Company Website
www.mapovate.com
Company Facts
Organization Name
Adobe
Date Founded
1982
Company Location
United States
Company Website
business.adobe.com/products/customer-journey-analytics/adobe-customer-journey-analytics.html
Categories and Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Categories and Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates