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What is Martello Vantage DX?

Managing performance for Microsoft Teams and Microsoft Office 365 requires a thorough understanding of user experiences and collaboration between IT departments and service providers, who often operate with varying tools and objectives. IT teams frequently face challenges when it comes to pinpointing and addressing issues related to voice quality and application performance. Conventional monitoring tools and feedback from users often fall short of providing a comprehensive view of the overall user experience. Martello Vantage DXâ„¢ offers IT teams an extensive end-to-end perspective on the user experience within Microsoft 365. This solution enables rapid detection and resolution of problems, preventing any adverse effects on user satisfaction. It also empowers teams to identify, alert, and forecast potential user experience challenges. By categorizing and prioritizing both IT and third-party issues that impact Microsoft Teams and Office 365, organizations can significantly enhance productivity and efficiency across their business operations. Ultimately, leveraging these insights ensures that Microsoft services operate at peak performance.

What is Highlight?

Highlight enables you to demonstrate your value while focusing on insights that nurture authentic relationships. By providing meaningful information, you can build robust connections, as customers wish to see you as a dependable partner. This platform guarantees that communication is filled with valuable details and encourages openness, addressing the requirements of both you and your clients. By improving how customers engage with you and their own contacts, you offer timely insights that create a distinctive experience, prioritizing outcomes rather than simple transactions. By adding value at every phase of the engagement journey, you amplify the importance of your service. Staying visible to customers allows you to create memorable experiences and measurable results that propel growth. Specifically designed for the success of service providers, Highlight promotes trust and transparency through efficient communication and insights. With tailored interfaces for sales teams, service managers, and clients, everyone can access vital information necessary for informed decision-making, ensuring a smooth collaborative experience for all involved. This interconnected strategy not only boosts customer satisfaction but also significantly improves overall business performance. Ultimately, Highlight positions you to thrive in a competitive landscape, fostering a culture of collaboration and mutual success.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Cisco CX Cloud
Google Cloud Platform
Microsoft 365
Microsoft Azure
Microsoft Exchange
Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams
Nagios Core
Paessler Building Monitor
ServiceNow
ServiceTeam ITSM
SolarWinds AppOptics
Splunk Cloud Platform
TOPdesk

Integrations Supported

Amazon Web Services (AWS)
Cisco CX Cloud
Google Cloud Platform
Microsoft 365
Microsoft Azure
Microsoft Exchange
Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams
Nagios Core
Paessler Building Monitor
ServiceNow
ServiceTeam ITSM
SolarWinds AppOptics
Splunk Cloud Platform
TOPdesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$680.65 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Martello

Date Founded

2009

Company Location

Ontario - Canada, Texas - USA, New York, USA, Genève - Switzerland, Paris - France, Nice - France

Company Website

martellotech.com/products/

Company Facts

Organization Name

Highlight

Date Founded

2000

Company Location

United Kingdom

Company Website

highlight.net/service-providers/

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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