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What is Matrix42 Enterprise Service Management?

Matrix42 Enterprise Service Management (ESM) is a holistic solution designed to automate and improve service processes, thereby increasing the efficiency of both IT and non-IT services within an organization. By unifying various functionalities, such as service catalogs, self-service portals, service desks, and software asset management, it streamlines workflows through automation. Users are equipped to automate numerous processes like order placements, approvals, license confirmations, installations, and cost distributions utilizing no-code tools, which aids organizations in optimizing resources while enhancing service quality. Additionally, Matrix42 ESM greatly enhances the user experience by facilitating easy access to services, improving service levels through data-driven insights, and simplifying employee offboarding via automated workflows. The platform also ensures seamless integration with existing IT systems, fosters effective service management practices, and allows for scalability with minimal disruption to ongoing operations, solidifying its role as an essential asset for organizations aiming to boost their service delivery. Furthermore, by not only meeting current service demands, the platform strategically positions businesses for sustained growth and flexibility in an ever-evolving market.

What is EcholoN?

EcholoN is a highly efficient Service Management Software Suite designed with the customer in mind, ensuring effectiveness across various levels. This comprehensive solution encompasses support, service, and customer care, giving you extensive control over your operations while allowing you to manage your service management system from the comfort of your home. You favor a cloud-based solution that alleviates the strain on your existing infrastructure, and with EcholoN, you can seamlessly operate your service management software through their cloud platform. All it takes is the entry of a new license code to get started, and your existing data and workflows remain secure and accessible for ongoing use. Once the license code is entered, you can instantly explore and utilize the new features available to you. For optimal performance at each workstation, using a native app is advantageous, as it aligns with specific requirements. Depending on your role, application, and location, you have the flexibility to work offline through an Android or native iOS app, ensuring you can provide in-the-field service without interruptions. Additionally, a web app is accessible online across all devices, enhancing the versatility of the EcholoN platform. This adaptability ensures that you can manage customer interactions effectively, regardless of your working environment.

Media

Media

Integrations Supported

Apex PBX
BMC Helix CMDB
Botpress
GraphQL
Mailchimp
Matrix42 Software Asset Management
Microsoft Outlook
Microsoft Teams
Nagios Core
Nagios XI
OpenAI
OpenText ZENworks Service Desk
Paessler PRTG
Paessler PRTG Enterprise Monitor
Paessler PRTG Hosted Monitor
RocketChart
Slack
Telegram
WhatsApp
ZENworks Asset Management

Integrations Supported

Apex PBX
BMC Helix CMDB
Botpress
GraphQL
Mailchimp
Matrix42 Software Asset Management
Microsoft Outlook
Microsoft Teams
Nagios Core
Nagios XI
OpenAI
OpenText ZENworks Service Desk
Paessler PRTG
Paessler PRTG Enterprise Monitor
Paessler PRTG Hosted Monitor
RocketChart
Slack
Telegram
WhatsApp
ZENworks Asset Management

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$5000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Matrix42

Company Location

Germany

Company Website

www.matrix42.com/en/enterprise-service-management

Company Facts

Organization Name

mIT solutions

Date Founded

1999

Company Location

Germany

Company Website

www.echolon.de

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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