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What is Merkur Travel Office?
The travel industry is witnessing a significant shift as online booking platforms increasingly take the lead, attracting customers away from conventional travel agencies. This shift is primarily driven by the growing number of internet users who enjoy the ease of booking their travel arrangements online. To stay relevant in this competitive landscape, traditional travel agencies must focus on delivering exceptional customer service as their unique selling point. For smaller and medium-sized agencies, improving operational efficiency presents an essential challenge that must be tackled promptly. Finding the right equilibrium between cutting costs and upholding excellent service quality is crucial for survival. In this dynamic environment, it is imperative for travel agencies to adjust their business size according to changing economic conditions. With a rich history of over twenty years in travel technology, Merkur’s Travel Office 9.0 has been designed specifically to cater to the needs of small and medium-sized travel agencies, equipping them with the tools necessary to succeed in a challenging market. This specialized software not only optimizes daily operations but also elevates the overall customer experience, enabling agencies to retain their competitive advantage in the face of rising online booking options. Ultimately, the integration of such tailored solutions can lead to improved customer relationships and sustained growth for travel agencies navigating this new era.
What is BugHotel Reservation System?
The front office sales platform designed for travel agents integrates with leading suppliers within the travel industry, offering a wide range of services such as flight reservations, hotel accommodations, car rentals, airport transfers, and various activities. These offerings are meticulously filtered through a sophisticated set of rules tailored to each individual agency's needs. The BugHotel Reservation System's Air module empowers travel agents to efficiently manage flights via Global Distribution Systems (GDS), direct XML connections with airlines, and options for low-cost flight bookings and ticket issuance. Agents can easily locate, reserve, and sell optimal flight choices while generating confirmation emails or PDF vouchers for their clients. This system supports multiple payment methods and accommodates various languages and currencies, ensuring a seamless experience. Additionally, online bookings are facilitated through secure XML and JSON services. With the BugHotel Reservation System, travel agents have access to a contemporary solution that streamlines the booking process, enhances profitability, and fosters effective online interactions with both clients and suppliers by managing pricing, availability, and the online sale of travel products. This comprehensive approach not only improves operational efficiency but also elevates customer satisfaction in the competitive travel market.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$50 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Merkur Systems
Company Location
Germany
Company Website
www.merkursoft.de
Company Facts
Organization Name
Bug Software
Date Founded
1998
Company Location
United States
Company Website
www.bug-hotel.com
Categories and Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Tour Operator
Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations