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What is Metrimap?

Metrimap introduces an innovative system that allows for rapid assessment and monitoring of business performance through the implementation of OKRs (Objectives & Key Results). You can seamlessly incorporate Metrimap into your operations in just a matter of minutes. It is important to clarify that Metrimap is not meant to function as Task Management Software; instead, it is a valuable tool for evaluating and improving business outcomes. This flexible OKR platform includes a specific ‘KPI Bank,’ which enables users to select pertinent KPIs and convert them into actionable OKRs. By using Metrimap, the emphasis shifts from merely managing tasks to tracking results, as the expected goals for each employee within their positions are clearly articulated. This feature supports ongoing business evaluations to keep track of progress towards your organizational goals. You have the ability to define various roles for each employee, assign them distinct OKRs, and assess their performance in each role. This structure empowers every individual to understand their contribution to the larger objectives of the company, cultivating a culture of accountability and achievement. Furthermore, Metrimap not only improves performance tracking but also enhances strategic alignment throughout your entire team, ensuring that everyone is working towards the same end goals. Overall, Metrimap represents a significant advancement in how businesses can utilize performance metrics to drive success.

What is Aspect Performance?

To effectively achieve your organizational goals, it is crucial that your call center team—including representatives, managers, and supervisors—works in harmony. By leveraging Aspect Performance, you can generate both historical and real-time metrics that can be customized according to the specific roles of each user, allowing team members to pinpoint areas needing improvement or targeted coaching to meet established objectives. Access to pre-built reports, dashboards, and key performance indicators provides you with a thorough understanding of resource performance in relation to both operational and strategic aims. Moreover, visualizing this data through intuitive and interactive charts, heatmaps, and graphs can help reveal the root causes of any performance deficiencies. In addition, empowering call center supervisors with essential insights into agent weaknesses and supplying them with tools for immediate and automated coaching can significantly boost overall productivity and ensure team alignment. Such a comprehensive strategy not only optimizes operations but also cultivates a culture of ongoing enhancement and development within the call center, ultimately leading to improved service delivery and customer satisfaction. By adopting these practices, organizations can create a more agile and responsive team capable of adapting to evolving demands.

Media

Media

Integrations Supported

Aspect Quality
Aspect Workforce

Integrations Supported

Aspect Quality
Aspect Workforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bluegild Solutions

Date Founded

2016

Company Location

India

Company Website

metrimap.com

Company Facts

Organization Name

Aspect, an Alvaria Brand

Company Location

United States

Company Website

aspect.com

Categories and Features

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Categories and Features

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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