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What is Microsoft 365 Copilot Researcher?

Microsoft 365 Copilot's Researcher feature is a revolutionary asset for professionals aiming to enhance their research capabilities with greater efficiency. By leveraging artificial intelligence to collect and scrutinize information from multiple channels such as emails, meetings, and online resources, Researcher provides essential insights right at the user's fingertips. This innovative tool significantly reduces the time and energy spent on creating in-depth research by streamlining the tasks of information gathering and trend analysis. As a result, it allows users to concentrate on making informed strategic decisions instead of being bogged down by data collection processes, ultimately transforming the way research is approached in the workplace. Moreover, this capability not only boosts productivity but also fosters a more data-driven culture among teams.

What is Kodif?

Kodif is a leader in the realm of customer support AI, reshaping the customer service experience through the automation of ticket resolution processes and providing agents with sophisticated tools. This groundbreaking platform streamlines support workflows, facilitating faster and more efficient problem-solving while preserving a critical human touch. By seamlessly integrating with a variety of customer service platforms, Kodif ensures that inquiries are handled smoothly across diverse channels. Its primary objective is to deliver tailored support solutions that align with the unique needs of each client. The AI agent within Kodif assists in resolving tickets through multiple communication avenues, including chat, SMS, social media, and email, enabling seamless transitions and acting as an AI copilot to enhance customer experience teams. Moreover, the platform features capabilities such as monitoring progress, crafting customized responses, executing tasks like refunds or cancellations, and aggregating data to provide valuable insights and analytics. In essence, Kodif is committed to transforming customer support by merging automation with personalized service, ultimately aiming to elevate client satisfaction and operational efficiency. This commitment to innovation ensures that businesses can adapt to changing customer expectations while maintaining high-quality support.

Media

Media

Integrations Supported

Confluence
Microsoft 365
Microsoft 365 Copilot
Microsoft 365 Copilot Analyst
Microsoft 365 Copilot Chat
Microsoft Copilot
Microsoft Copilot Studio
Microsoft Excel
Microsoft Loop
Microsoft OneNote
Microsoft Outlook
Microsoft Power Platform
Microsoft Teams
Microsoft Word
OpenAI
OpenAI deep research
PowerPoint
Salesforce
ServiceNow

Integrations Supported

Confluence
Microsoft 365
Microsoft 365 Copilot
Microsoft 365 Copilot Analyst
Microsoft 365 Copilot Chat
Microsoft Copilot
Microsoft Copilot Studio
Microsoft Excel
Microsoft Loop
Microsoft OneNote
Microsoft Outlook
Microsoft Power Platform
Microsoft Teams
Microsoft Word
OpenAI
OpenAI deep research
PowerPoint
Salesforce
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

$30/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

microsoft.com

Company Facts

Organization Name

Kodif

Company Location

United States

Company Website

kodif.ai/

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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